Component: Exchange Online Active directory and Office 365 SharePoint Online OneDrive for business Skype for business.
Troubleshooting end user issues related to Outlook SharePoint and other Office365 Services
Troubleshooting issues related to Mail Flow Object provisioning SMTP Relay issues for internal EA Applications
Help building solutions for customer to integrate Office365 services with their internal/external application/developed programs.
Involved in Security task/activities by sharing relevant data from Office365 Tenant
Involved in patching and maintenance activity of Windows & Exchange servers
Monitoring Office365 Tenant for any major change or Outages and proactively updating Service Desk Team SME s & IT Operation Management Team about it.
Working on Priority Tickets and ensuring the Incident/Task are closed & resolved within SLAs.
Working with Site ITs for remote location and Executive IT Team to resolve issues for VIP users
Collaborating with other internal IT Teams on issue solutions/guidance.
Involved in service improvement plans for Office365 to test feature share best practices and experience with the Engineering Team on Office365 services
Reviewing Messaging Team performance and discussing any technical or process related roadblock/challenges on weekly with SMEs & IT Operation Lead from Client side
Documenting best practices and creating SOP s for known issues resolution.
Migration: mailboxes from onpremises exchange server& 2016 to Office 365.
Hands on experience in technologies Exchange serverand Office 365.
Expertise in Implementing configuring and administrating Exchange servers.
Created and maintained email addresses and distribution lists in MS Exchange.
Configuring and Troubleshooting Mail retention policies issues Transport and Journal rules issues Mail flow and mail connector issues.
Automating and executing Office 365 procedures utilizing Windows PowerShell.
Configuration and troubleshooting of MS Outlook clientand 2016.
Creating and managing Mailboxes Distribution Lists and Public Folders.
Audit Logging and Compliance requirements.
Creating recipients Mailboxes o365 groups etc.
Office 365 exposure from setting up and implementing standpoint.
Delivering triages on all the Office 365 components.
Collecting and analysing logs for Outlook client.
Syncing users from AD to Office 365 using AAD connect tool.
Managing and troubleshooting users groups and computer accounts in Active directory.
Managing incremental sync and full sync to sync user data to cloud.
Helping customers to set up AAD connect for their organization.
Managing and creating SharePoint teams site collections and groups.
Handling issues related to permission and provisioning of user in SharePoint Online.
Resolving issue on SharePoint document library list webparts and pages.
Created configured and administered SharePoint sites and user permission rights.
Solving syncing issues of SharePoint site and document library on Windows and mac.
Created and Managed SharePoint Groups and Permissions for Domain Users.
Solving syncing issues of OneDrive for Business on Windows and mac.
Helped in installation and activation of OneDrive for Business.
