Summer Licensing Liaison Officer

Location

Brampton, ON | Canada

Job description

JOB TITLE: Summer Licensing Liaison Officer
DEPARTMENT: Legislative Services
NUMBER OF POSITIONS: 2
JOB STATUS & DURATION: Temporary
HOURS OF WORK:  24 hour workweek / shift work / variable hours
LOCATION: Animal Enforcement and Bylaw Services Building
HOURLY RATE: $19.45

JOB  TYPE : Management and Administration

POSTING DATE: March 01, 2024
CLOSING DATE: March 15, 2024

AREA OF RESPONSIBILITY:

Reporting to the Animal Services Supervisor, this position provides project, program, and/or administrative support to the division in the field with regards to pet licensing and outreach. Ensure efficient and effective delivery of program by attending residences within our community while providing education and enforcement initiatives. Maintain a positive, tactful demeanor in confrontational situations with the public, making on-the-spot decisions. Conduct investigations, collect and document evidence, issue notices, facilitate, and participate in community outreach

• Provide program assistance in support of divisional initiatives, programs, processes, projects, and events. Participates in working groups and brainstorming sessions to provide input.
• Perform quantitative/qualitative research to identify information on programming as requested
• Respond to customer inquiries/concerns and provide information regarding programs and services to meet divisional service standards
• Delivers and discusses contentious information/directives which may be resisted and uses mediation, conflict resolution, and calming and de-escalation techniques
• Performs door-to-door canvassing to determine if there are pet(s), which require licensing and maintains an up to date map indicating the completed areas
• Issue notices; warning and penalty. And ensure required remediation is performed and completed.
• Assist with administrative and sectional program duties, including correspondence, documentation, record keeping, filing, minute taking, preparing memos, reports, and presentation materials
• Process and accept payments for point of sale transactions
• Assist in the implementation of division projects and operations
• Participates in working groups and brainstorming sessions to provide input and ideas
• Assist with data entry and data management
• Communicate and follow up with business partners; both internal and external, as required to complete tasks / projects on time
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff

SELECTION CRITERIA:

• Demonstrated working knowledge of Animal care and services
• Must be currently enrolled in a fulltime post-secondary program, returning for the upcoming fall semester.
• Class G Ontario Drivers’ License an asset
• Effective customer service skills
• Ability to prioritize and effective time management and organizational skills
• Experience with Chameleon software considered an asset

**Preference will be given to students that have a permanent residency in Brampton.

** Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online by clicking the button above by March 15, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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