Service Co-Ordinator - N.S.
Location
Truro, NS | Canada
Job description
Company Overview:
Sansom Equipment Limited, located in Truro, N.S. is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.
Position: Service Coordinator
Job Type: Full-time
Pay: Competitive salary based on experience
Benefits - Retirement savings plan
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Responsibilities: - Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
- Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
- Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
- Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
- Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
- Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
- Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
- Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.
Qualifications: - Previous experience in customer service, dispatching, or related field preferred
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office suite and scheduling software
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Attention to detail and problem-solving skills.
Join our dynamic team at Sansom Equipment Limited and play a crucial role in delivering exceptional service to our valued clients. Apply today to embark on a rewarding career journey with us!
Apply on our career page Interviewing will begin February 26, 2024.
We look forward to hearing from you!
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