Lift Operations Supervisor

Location

Whistler, BC | Canada

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

To oversee the safe and efficient operation of several assigned lifts within a zone on Whistler and/or Blackcomb, in addition to building and supporting a strong team of attentive and friendly lift staff.

Job Responsibilities:

• To continually strive to exceed our Guest’s expectations and to create experiences of a lifetime for staff and guests.
• Set an excellent example and strives to continually improve in safety, service and job satisfaction.
• Assist with the selection, training and development of staff, exceeding present standards
• Conduct employee reviews and participate in employee recognition programs.
• Ensure adherence to all operational and safety procedures, resulting in safe and efficient operation of the lift and other equipment (trucks, snowmobiles, etc.) and providing a safe environment for guests and staff.
• Responsible for establishing and maintaining all operational aspects of the lift including ramps, mazes, tools and signs. Maintain the highest house-keeping standards, ensuring a groomed, uncluttered, litter-free environment.
• Provide leadership, promote team spirit and cooperative work ethics; provide the most outstanding examples of friendly, cooperative relationships with our guests, other staff and within the Lift Team.
• Show initiative in handling routine matters and quick, thoughtful judgment in emergency situations.
• Is vigilant of and informs manager of (or corrects) unusual or unsafe situations not only in an assigned zone, but anywhere on Whistler Blackcomb.
• Prior to public operation of any lift, ensure all safety and operational procedures are complete.
• Assign lift hosts to their stations on a daily basis.
• Ensure proper and complete documentation of lift logs, incident and maintenance forms.
• Attend and participate in all employee meetings.
• Assume responsibility of a Lift Zone and Lift Team and provide leadership and coaching.
• At every opportunity, greet every guest in a friendly manner, making eye contact whenever possible.
• Initiate and participate with animation
• Demonstrate our core values: Be Safe, Do Good, Serve Others, Do Right, Drive Value, Have Fun and Be Inclusive!
• Always show up on time, in uniform (including a nametag) and adhere to the grooming policy!

Job Qualifications:

• Must be well groomed, in good physical condition.
• Must be mature, energetic and dependable, with the ability to take initiative and work unsupervised.
• Must have excellent interpersonal and guest relations skills
• Must be a strong skier or snowboarder
• Ability to set the standard in the industry for efficient, safe operation – understanding of the Z98 requirements for operating lift operations in both winter and summer environments
• Must have previous lift experience in a fast pace, high volume, year round mountain resort
• Experience operating and training staff in the operation of high volume year round gondola operations is an asset
• Experience operating and training staff in the operation of fast pace, high volume Bike Park lift operations is an asset
• Experience in training new, inexperienced staff on all areas of lift operations in both summer and winter operations is an asset
• Must have a good, basic knowledge of mechanics used on lifts and be capable of troubleshooting on all lift equipment – particularly on a variety of gondolas in both winter and summer
• Must satisfactorily complete the required lift exams
• A proven record as a team leader and motivator in high volume, fast pace mountain resort operations is an asset
• One + years of service at Whistler Blackcomb is an asset
• One + year of experience in Gondola operations is an asset
• Experience leading a team of lift operations staff in a ski and boarding learning area is an asset
• Proof of clear criminal record check

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 500536 Reference Date: 02/20/2024 Job Code Function: Lift Operations

Job tags

Salary