User Support Technician - NOC 2282

Location

Whitehorse, YT | Canada

Job description

Job Title: User Support Technician - NOC 2282

Location: Dorward Engineering Services

Type: Full-time

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM

Salary: $27 per hour

Job Description:

We are seeking a highly motivated and skilled User Support Technician to join our team. As a User Support Technician, you will play a crucial role in providing troubleshooting assistance and technical support to our office staff. The successful candidate will have excellent communication skills, a strong technical background, and a passion for solving technical issues.

Key Responsibilities:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Emulate or reproduce technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• May supervise other technical support workers in this group.

Requirements:

• Completion of a college program in computer science, computer programming, or network administration is usually required.
• College or other courses in computer programming or network administration are usually required.
• Or Equivalent Experience in a similar job

How to Apply:

Please submit your resume and cover letter online only.

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