Power Sports Product Advisor

Location

Sherbrooke, QC | Canada

Job description

We are looking for a Global Technical Product Adviser who will specialize in Electric Vehicles and who will report to the Global On-Road Product Support Team Lead.

You will play an important role in the go-to market and support model of our new and exciting 2-wheel electric vehicles. You will be tasked with providing effective and efficient technical support for our dealers to ensure riders return to their playground while creating memorable support experiences. As part of your role, you’ll be significantly contributing to the organization’s growth and be at the forefront of delivering outstanding service to BRP’s customers.

YOU’LL HAVE THE OPPORTUNITY TO:

• Provide technical product support to our global dealer and distributor network to ensure the achievement of our quality and support services objectives. Your main responsibility will be our 2-wheel electric vehicles, but you will also support our other products simultaneously in accordance with business requirements.
• Be responsible for assisting internal departments with technical inquiries and proactively support and coach internal teams related to your product.
• Identify and highlight emerging issues and trends quickly to ensure visibility in order to continuously and proactively improve and optimize our support services and product performance in the field. You will also need to identify documentation needs and help craft required content to promote self-service.
• Guide dealer distributors on best practices related to BRP policy, processes, and guidelines all while building and maintaining our dealer relationship.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:

• A technical degree or relevant experience in electric vehicles, powersports or automotive.
• At least 2 years of relevant mechanical experience in an automotive or powersports dealership, or in a similar environment with solid technical competency.
• Bilingual French and English (the ability to communicate with dealers outside of Quebec on a daily basis).
• Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory. The ability to navigate and understand electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.
• Excellent written and verbal communication skills; the ability to articulate thoughts, ideas and technical terminology.
• The ability to prioritize and manage time effectively.
• The ability to adapt easily to different circumstances, individuals and situations, and work in a multicultural environment.
• Excellent written and verbal communication skills.
• The ability to demonstrate a high level of empathy and excellent customer mindset skills.

ASSETS

• Knowledge of powersports or electric vehicles would be considered a plus.
• Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

Does this sound like you? We look forward to receiving your application.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
• Generous paid time away: winding down is as important as creating the future of recreational products.  
• Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered. 
• Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs. 
• Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras: 

• Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you. 
• Summer schedule: time flies at BRP, so we hit pause to enjoy it.
• Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
• Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
• Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-GB1

Job tags

Salary