---

---

Location

Burlington, ON | Canada

---

Job description

Job ID: 226018

Date posted: 08/03/2024

What you'll need to have

The position is based in the GTA and includes traveling between different IKEA units
across the GTA

• You are inspired by service-minded work, and put the end user´s and customer’s

needs first

• You have at least 3 years of IT work experience in Technical Support and Hardware/Software Troubleshooting.
• You’re a natural at identifying and proposing improvements to IT processes and

tools

• You are up to date on relevant technology standards, trends and innovations.
• You have a general knowledge of IT service management, processes and tool sets,

procedures and guidelines

• You have knowledge of project and change management and a general knowledge

of accounting and finance concepts related to the procurement and life cycle
management of IT assets

• The job requires working some evenings, overnights and weekends shifts.
• The job requires physical presence in different sites in the GTA, the successful candidate needs to travel between multiple locations within the Greater Toronto Area .

What you'll be doing day to day

• Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
• Lead or support on-site project implementation/deployment efforts with regard to

implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations

• Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework
• Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.
• Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments
• Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)
• Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products
• Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

Our team within Ikea

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us

JUST SO YOU KNOW

• In the IKEA world, this position is officially referred to as: Technical Support Specialist.
• The job requires working some evenings, overnights and weekends shifts.
• The job requires on-site physical presence in different IKEA sites in the GTA, the successful candidate needs to travel between multiple locations within the Greater Toronto Area and occasionally to some IKEA units in Ontario.

---

Job tags

---

---

Salary