Location
Edmonton, AB | Canada
Job description
WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
Job Description
WHAT'S THE JOB?
This role holds expansive responsibilities for the performance of multiple contracts across the district. The key areas they are responsible for include:
- Full P&L responsibility for the sites and locations in their district
- Promote the company values and be a leader in health and safety
- Client relationships, engagement, Net Promotor scores, contract extensions
- People management of all operations resources and support functions within their region
- Successful interactions with support functions to ensure their region is compliant with corporate vision and priorities.
Day-to-day the DM will perform some or all of the following duties:
- Mentor and train all direct reports
- Plans, oversees and operationalizes the business plan in the region
- Identification, sell and implement new business opportunities in key markets to meet sales target in accordance with the corporate sales model
- Develops plans and budgets to meet financial targets
- With support of the Regional Operations Director, facilitates, manages, and builds client relationships
- Manage a multiple field leadership team to ensure compliance with proper procedures and guidelines.
- Strengthen operational processes to build highly efficient and effective operations.
- Liaise with Regional Operations Director and other DM’s and ensure the consistent implementation of strategic initiatives to all field operation groups.
- Provide leadership of the field operations team ensuring effective performance management and continued development.
- Support the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance.
- Communicate and share company standards and available resources that assist facility operations.
- Identify gaps and opportunities and determine root causes in operating standards and overall guest satisfaction.
- Coordinate with other department leaders to find solutions to problems.
- Establish clear business goals and financial targets with the Manager of each location.
- Identify opportunities and best practices to improve profitability of locations.
- Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions.
- Accountable for key financial and performance measures including cost control, EBITDA and customer ratings scores.
- Assist in effectively and efficiently managing the development of the Hospitality Operations team to promote high quality customer service and satisfaction.
- Other related duties incidental to the work described herein.
Qualifications
WHO ARE WE LOOKING FOR?
Qualifications
- Proven leadership and people management skills with the ability to motivate and think outside the box.
- Minimum of 5 years of Operations/Business Development experience.
- Post-Secondary Education in Management or Business-related degree is considered an asset
- Familiar with current industry technology
- Demonstrated market awareness, branding, innovation to create competitive advantage
- Demonstrated ability to attracts, develop, and retain employees
- Excellent interpersonal, presentation, and communication skills
- Demonstrated financial management skills
Competencies
- Experience in multi-unit management, hospitality industry or hotel industry considered an asset.
- Excellent verbal and written communication skills.
- Ability to excel in a fast paced, highly challenging and change oriented environment.
- Superior critical thinking, problem solving and interpersonal skills.
- Leadership and strong people management skills.
- Results orientation/operational excellence.
- Holding self and others accountable.
Additional Information
Working Conditions
- Office environment and telecommuting with a flexible work schedule, potentially requiring additional working hours as needed, to ensure business needs are continually met.
- Trained, as necessary, in required safety protocols.
- Ability to travel as necessary to meet business needs – between to 25-40% should be expected.
WHAT’S IN IT FOR YOU?
- Be part of an industry that's more important than ever!
- Employee Referral Program!
- Career advancement opportunities.
- Whereas other companies are downsizing, we are growing!
- Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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Job tags
Salary
