Location
Calgary, AB | Canada
Job description
Basecamp Resorts, Revelstoke
**Must live or relocate to Revelstoke, BC**
About Basecamp Properties
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us?
- Western Canada's fastest-growing hospitality brand.
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Employee and Family & Friends discounted rates at all Basecamp Properties.
- Annual performance-based bonus.
- Company paid staff events.
- A hands-on people focused Basecamp culture.
Position Overview
We are seeking a Regional General Manager to oversee our Basecamp Resorts, our Northwinds by Basecamp and our Basecamp Suites (Opening spring 2024) locations in the breathtaking Revelstoke region. As the Regional General Manager, you will play a pivotal role in delivering unparalleled guest experiences, leading dedicated teams, and ensuring the smooth operations of our guest services, housekeeping, and maintenance departments.
Salary: Based on Experience
Shifts: Full-time/Permanent
Key Responsibilities
Human Resources
- Promote the Basecamp Brand.
- Work with People & Culture department to recruit skilled staff for guest services, housekeeping, and maintenance departments.
- Develop and implement training programs to enhance employee skills and deliver exceptional guest experiences.
- Foster a positive work environment that promotes teamwork, growth, and employee satisfaction.
- Conduct 3-month probationary reviews, provide constructive feedback, and identify opportunities for career development.
- Address employee concerns, mediate conflicts, and maintain open lines of communication.
- Ensure all incidents are correctly reported in a timely manner.
Revenue, Financials & Inventory
- Work closely with the Revenue team and the VP of Operations to ensure revenue optimization.
- Ensure accuracy regarding rate management and payment processing.
- Manage inventory levels of supplies, amenities, and equipment to support seamless operations.
- Identify cost-saving opportunities and implement efficient resource allocation.
- Provide monthly financial outlooks including labour and expense forecasts.
- Conduct monthly inventory counts of all supplies and consumables.
- Ensure all incidentals are posted correctly.
Operations
- Ensure guest services meet or exceed established standards, enhancing guest satisfaction and loyalty.
- Coordinate housekeeping efforts to maintain impeccable cleanliness and aesthetics throughout both locations.
- Oversee maintenance operations, ensuring that facilities are well-maintained, safe, and functional.
- Develop and implement standard operating procedures (SOPs) to streamline operations and maintain consistency.
- Address guest concerns and/or complaints and ensure the appropriate resolution steps are being followed.
Requirements
- Proven experience in a leadership role within the hospitality industry.
- Previous working knowledge of hotel PMS applications – Webrez experience preferred.
- Demonstrated proficiency in team development, performance management, and conflict resolution.
- Knowledge of housekeeping and maintenance best practices to ensure the locations physical and aesthetic appeal.
- Working knowledge of Microsoft Windows – Outlook, Excel, Word.
- Profound understanding of labour and expense management.
- Negative criminal record check.
**Please include a Cover Letter & Resume**
Job tags
Salary
