118450 - Assistant Manager, Housekeeping

Location

Squamish, BC | Canada

Job description

Come work as an Assistant Manager, Environmental Services with Vancouver Coastal Health (VCH)!

Reporting to the Manager, Environmental Services, the Assistant Manager is responsible for providing coordination and administration of all aspects related to environmental services which include but are not limited to housekeeping, pest management, and sanitation services, refuse and solid waste disposal services, and waste water management, as well as supervision of staff for a designated site(s) at Vancouver Coastal Health (VCH).

At VCH, a clean clinical environment extends from outpatient clinics to emergency departments or surgical suites, therefore this position requires not only knowledge of infection prevention and control, basic microbiology, evidence-based cleaning and disinfection practices, safety concerns, handling multiple waste streams and floor care but also the ability and skills to maintain consistency in performance.

Assists the Manager with program planning, implementation of best practices, new systems, policies and procedures, services delivery and evaluation. Investigates and resolves operational issues involving service level concerns or staff performance issues.

The position also participates in developing and monitoring the budget and assists the Manager in the monitoring, analysis, reporting of quality assurance and control initiatives for environmental services.

As an Assistant Manager, Environmental Services with Vancouver Coastal Health you will:

• Implement the day-to-day operations of environmental services for an assigned site or multiple sites and ensure effective services are implemented maintaining an overall effective forecasting and utilization of respective personnel and equipment. Investigate and resolve operational issues involving service level concerns or staff performance issues.
• Contribute to the departmental strategic plan and related projects and initiatives by identifying goals and objectives for the portfolio providing feedback on activity levels and ensure services address established goals and objectives and meet organizational service requirements. Make recommendation to the Manager as required.
• Promote service excellence, evaluate operations and develop improvements in operating processes and equipment to maximize productivity, and service levels for designated site(s). Implement pilot projects as directed by the Manager and oversee the implementation of trial testing of new equipment, systems, processes, or other initiatives. Provide reports on identified observations and outcomes, such as pros, cons, risks, and areas needing improvement and make recommendations as required.
• Monitor the daily work activity of personnel within the assigned area to ensure compliance with safety procedures set by the department and regulatory agencies, such as WorkSafe BC (e.g., WHMIS).
• Supervise designated staff, schedule shifts, statutory holidays, vacations and relief, approve over-time and leaves of absence for staff. Interview applicants, make staff resource planning and selection decisions, establish performance expectations, determine required orientation and training, conducts related training and orientation for staff as required, familiarize staff with new procedures, conduct performance evaluations and resolve disciplinary matters. Where necessary in collaboration with the Manager, initiate disciplinary action up to and including termination.
• Interpret and administer collective agreements. Participate in investigations of, and response to grievance and routine confidential employees’ issues. Participate in essential service designation planning input as required.
• Assist the Manager in developing and monitoring the budget. Provide input into budget requirements and monitor expenditures by reviewing and verifying invoices.
• Work with the Manager to determine and implement best practices including conducting research as required and participating in preparation of business cases relating to operational planning and quality service improvements.
• Assist with the development, monitoring and updating quality improvement initiatives to ensure service quality standards are maintained.
• Diagnose service level failures and take corrective action to prevent recurrence.
• Assist the Manager in the audit processes, against prescribed performance criteria in the performance of quality assurance responsibilities.
• Compile data and assist in developing indicators that summarize issues by specific criteria. Present data and make recommendations in order to focus on areas that need further support.
• Ensure materials and requirements meet established standards and applicable policies, practices, and procedures are understood and followed.
• Recommend, plan, and organize the efficient use of space and equipment in respective work areas.
• Participate in committees and meetings involving clients, contractors and residents/patients and other stakeholders, as designated by the Manager.
• Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
• Perform other related duties as assigned.

Job tags

Salary