Driver Coordinator

Location

Airdrie, AB | Canada

Job description

Summary:
XTL is looking for a highly motivated, well-rounded individual who can demonstrate their potential to:

• Be the primary point of contact for all drivers. The Driver Coordinator is responsible for improving and maintaining good labor relations with drivers and to resolve any conflicts or concerns raised by their assigned driver force.
• The Driver Coordinator will be responsible for monitoring productivity and identifying and making recommendations for areas in which the company can improve the effectiveness of the fleet and the success of our Driving Force.
• The Driver Coordinator will be involved in guiding new driver hires in the operational components necessary to succeed at XTL. They will also follow their progress to ensure success is realized.
• The Driver Coordinator will be responsible for the drivers’ performance and focus on and improving driver retention, communication and relaying areas for improvement with the support of the Operations Supervisor and Assistant Terminal Manager.
• A successful candidate will be experienced with operations, be a strong communicator and be solutions focused. They will be self-starters that are organized and great at prioritizing and reprioritizing at a moment’s notice.

Responsibilities:

1. All Drivers

• Touch base with drivers in person, via phone, and email
• Ensure the service expectations of loads assigned to their fleet are met
• Act as a liaison between the drivers on the road and internal stakeholders (customer service and sales teams, safety, planning/logistics, etc.)
• Help drivers ensure on-time pickup and delivery service by relaying routing recommendations, providing training where necessary and various other activities.
• Address driver concerns in a timely manner to ensure their needs are thoroughly met.

2. Driver Orientation
The Driver Coordinator will be held accountable for ensuring new hires are equipped with the necessary knowledge and resources to begin a successful career at XTL.

• Provide formal orientation on day to day operations and company policies and procedures
• Work with our recruiting and safety teams locally and in other terminals to ensure the Driver Handbook is current, accurate and consistent
• Work with recruiting and safety teams to assess level of need and suitability in conjunction with assigning an appropriate mentor

3. Driver Evaluation & Performance
The Driver Coordinator will work with the Operations supervisor to create and follow up on improvement plans created for the drivers

• Monitor the performance of their assigned fleet of drivers/trucks and execute periodic evaluations of each via ride along
• Lead, coach, develop and provide feedback to assigned fleet of drivers through verbal and written communications
• Driver related service failures - investigate, interview coach and educate drivers when service failures arise

Measure & Report

• Conduct 30/60/90/365 day reviews, capture and communicate issues of concern as well as successes
• Ensure all conversations are well documented in XTL's internal Driver Communication Data Base

4. Driver Retention
The Driver Coordinator is responsible for handling all inquiries, concerns or complaints of the drivers with the support of the Operations Supervisor and Assistant Terminal Manager. Will work with various departments in finding resolution for each.

• Promote open-door policy
• Create a relationship of trust and respect with drivers and internal departments at XTL
• Participate and bring solutions to driver meetings with operations and safety
• Responsible for the recognition program in concert with operations and safety teams
• Perform exit interviews (determine underlying concerns and root cause for termination) along with the Operations Supervisor and Assistant Terminal Manager

Measure & Report:

• Qualifications for driver acknowledgments (i.e. award eligibility)
• Work towards/maintain a 90% success rating on driver retention

5. Productivity
The Driver Coordinator will work to increase productivity of the drivers, maximize driver utilization of their hours, reduce waiting time, and identify obstacles in the way of the driver from achieving the above goals. They will do this while maintaining a strong relationship with the driver, balancing the drivers needs along with the company's needs

• Identify opportunities for improvement
• Prepare KPI numbers for weekly fleet performance reports to Managers from Operations and HR
• Work closely with Operation and Customer Service manager to align power with Volume and Service objectives
• Issue discipline in accordance with department policies in collaboration with the Operations Managers and Human Resources Department
• Maintain a strong relationship with the driver, balancing the drivers needs along with the company's needs
• Follow up with drivers for improvements

Measure & Report:

• Earnings in relations to miles driven and hours worked;
• Wasted time events;
• Minimum miles per week per highway driver & minimum hours/week for hourly paid drivers

6. Respect of policies, programs, procedures and practices
The Driver Coordinator will apply dispatch rules according to company programs, procedures, policies, bid regulations, DOT & HOS legislation.

• Report any disciplinary issues & course of action taken to the Operation Supervisor
• Monitor performance and identify gaps causing preventable service failures
• Approve all trip sheets for city drivers
• Approve pay for all other drivers working locally)
• Monitor cost (i.e. O/T)

7. Other Daily Task

• Track and Trace drivers for on time service.
• Monitor Road & Weather Conditions, keeping Drivers & Driver Managers Informed
• Work with dispatch to ensure that any trip delays are Communicated to Customer Service in a timely fashion
• Review night notes, address any issues pertaining to your Fleet
• Review Drivers hours for past week to ensure hours are being used correctly & paid correctly
• Provide feedback to Driver schedules/Bids/Vacations
• Communicate work shortages and needs to Customers Service/Management
• Coach Drivers on Satellite Errors so they understand where they went wrong and how they can be fixed to not cause future errors
• Communicate Work Shortages & staffing needs to HR and Management
• Other duties as assigned by Management

Skills & Abilities

• Dedicated experience providing customer service in a similar work environment
• Well Organized, an excellent communicator, and have a keen sense of timeliness
• Demonstrated attention to detail, communication, problem solving, and planning abilities
• Ability to multi task and thrive in a fast paced environment
• Excellent interpersonal and communication skills
• Proven analytical and critical thinking skills
• Excellent problem solving abilities
• Good Negotiating skills
• Resolution of problems and initiative Able to cultivate a good working environment for drivers Work Environment capable of working under pressure, deal with multiple tasks.
• This Position will be full time in office.

Work Environment:

• Ability to work well under pressure and provide follow-up with strong attention to details.
• Ability to work in a team atmosphere with minimal supervision

Benefits:

• 100% company paid benefit premiums after 3 months of employments
• RRSP match program after 3 months of employment
• Competitive Salary 
• Open Door policy

Work Schedule: Monday - Friday 

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.

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Salary