eCommerce Operations Manager

Location

Remote | Canada

Job description

Belula Care is a company dedicated to delivering exceptional customer experiences. We firmly believe that it's not just about the products; it's about the connections customers establish with our brand and the overall experience they have. Our approach goes beyond pricing and features; it's centered on creating meaningful interactions and lasting relationships with our valued customers.

Based in the Philippines, our team consists of eight dedicated members, each contributing their expertise to various aspects of our business. Our roles span across Amazon Account Specialist/Data Analyst, Customer Experience, R&D Management, Financial Specialist, Supply Chain Specialist, HR, and PPC, all working in harmony to achieve our goals.

Looking ahead, our aspirations for the year include improving our operations, launching new brands, and expanding our business footprint. To facilitate this growth, we are actively seeking an eCommerce Operations Manager who can seamlessly manage our team, allowing our founder to transition into the visionary role and regain valuable time. For more information about us, please visit our website at

As an eCommerce Operations Manager, your role is to turn the CEO Andrei's ideas into reality. You'll be responsible for translating these ideas into actionable tasks and guiding the team toward achieving our goals. Your expertise will bring clarity, planning, and organization to help us meet our company objectives.

Responsibilities include:

• Run all aspects of the day-to-day operations of the business, including management of the team
• Ensure all aspects of the operation across multiple brands run smoothly
• Manage and deliver projects
• Proactively identify improvements
• Take ownership of improvements and new projects
• Implement structured processes into the business

You will play a crucial role as the decision-maker in the leadership team, ensuring cohesion within the organization. You'll oversee financial performance, execute the business plan, and ensure team accountability. Additionally, you'll maintain organizational clarity, communication, and consistency. While primarily driven by logic, you'll also focus on achieving results, resolving issues, fostering team unity, setting priorities, and ensuring follow-through. You'll serve as a filter for the Visionary's ideas, promote harmony within the Team, and assist in overcoming obstacles and barriers.

This is a full-time position, and you are expected to be available from 10:00 AM to 3:00 PM RO time, with 5 hours of your schedule fixed during that time. You have the flexibility to arrange the remaining three hours as you see fit.

To excel in this role, you need to have:

• eCommerce operations management experience
• 3/5 Gsheet knowledge
• Fluent English
• Structured approach to working
• Very well organized with experience in managing projects and initiatives
• Team leadership and management experience
• Personally accountable, decision-maker, flexible
• Efficient problem and conflict-solving skills
• Emotionally balanced and not prone to extremes, e.g., being overly negative or positive and unrealistic
• Winning mindset

As the Ideal Candidate, you should be:

• A Strategic Thinker: An Operations Manager comprehends your entire business, understanding how each part fits into the bigger picture. While this comes naturally to many Visionaries, it's not a common business trait. The best Operations Managers often have a touch of Visionary in them, serving as the bridge between the Visionary and the team.
• A Leader and Developer: An Operations Manager acts as a mentor and coach, enjoying the growth of team members rather than seeing it as a chore. They build trust, prevent unnecessary drama, and boost the team's morale through simple gestures like thanking people consistently.
• Goal and Accountability Oriented: Operations Managers are results-driven. They work with a sense of urgency, adept at managing multiple initiatives simultaneously. They swiftly identify and address issues using clear metrics and promote accountability within the team.
• A Catalyst for Positive Change: A great Operations Manager fosters organizational growth by enabling you to focus on your strengths. Although this transition may seem daunting at first, it ultimately makes work enjoyable again, freeing Visionaries from being constantly immersed in day-to-day operations.
• A Continuous Learner and Improvement Advocate: The ideal Operations Manager never rests on their knowledge. They understand that the business environment is always evolving, staying updated on trends and issues. This commitment translates into a drive for continuous improvement throughout the organization.

Brownie points for experience in Amazon FBA/FBM/Wholesale, project management, finance & budgeting.

What’s in it for you?

• 💰 Competitive monthly salary ranging from $3000 to $3500 per month*
• 🌴 Fully remote
• 🌟 Bonuses based on performance
• 📈 Opportunities for growth
• 🌴 2 weeks paid time off

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Belula Care to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Belula Care’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Belula Care applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at [email protected]

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

To make sure you receive updates on your application please add [email protected] to your email address book. Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know.

Job tags

Salary