Technical Product Manager - Dehumidification
Location
Ottawa, ON | Canada
Job description
Purpose of Role
The Technical Product Manager role is a direct link between our markets and the Research & Development department. This role incorporates a wide range of responsibilities, including bringing new products to the market, ensuring the continued success of established products, and identifying opportunities to develop new products that solve customer problems.
Technical Product Managers work closely alongside Global Product Managers for strategic direction, as well as with Application Engineering and Sales to obtain direct market feedback. They also interact with the market directly through visits to sales agencies and distributors, trade shows, event marketing, and in-person training.
Additionally, Technical Product Managers work closely with R&D engineering, during the planning, development and launch phases of a product. Following the completion of a project they support the market introduction by identifying launch customers, developing documentation, training sales forces, planning launch activities, and working alongside marketing to launch products.
This is a highly diverse role that offers exposure to all that goes into a product from conception to eventual phase-out.
Key Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ensure daily operations are conducted in accordance with:
- Condair values
- Professional Engineers Ontario Code of Ethics
- Condair’s ISO 9001 Quality Assurance System
- Employee Handbook Guidelines
- Expense Claims Policy
- Workplace Harassment, Violence, Health and Safety, and Disconnecting from Work policies
- Condair Project Management Handbook
- Condair Brand Guidelines
Collect and share local market intelligence:
- Conduct market research and market intelligence gathering
- Identify market opportunities and applications with a high likelihood of sales success
- Collect market feedback and identify opportunities to evolve product offerings
- Coordinate product roadmap with Global Product Managers
Contribute to product development projects:
- Assist Global Product Managers with the development of business cases
- Support requirements engineering tasks with market and technical input
- Support project teams during R&D, design review, and field trial phases of projects
- Provide technical support for field trial equipment
- Execute phase-in and phase-out planning activities
Drive product launch activities:
- Develop market introduction plans with Sales, Marketing, and distribution partners
- Compile market introduction packages and technical documentation
- Conduct initial trainings and provide initial sales support for sales and distribution partners
- Visit launch customers and support opportunities for key accounts
- Evaluate technical feedback from the market and support the resolution of any initial problems
Plan Product Improvements:
- Rank, prioritize, and plan development activities according to available resources
- Collaborate on product roadmap development
- Assist with annual resource requirements planning and budgets
Product Success:
- Own KPI reports and business performance metrics to drive continuous improvement
- Collect customer feedback and needs, and translate into backlog inputs
- Groom and manage the product backlog
- Create and maintain sales support tools (HELP Software, CondairParts.com, customer newsletters, datasheets, installation instructions, etc.)
- Drive spare part business through kits and spares strategies
- Support resolution of product issues through the Product Care team
- Maintain and update assigned products in showrooms and tradeshow displays
Provide 3rd level product support:
- Support escalated issues by e-mail or phone
- Support reconstruction, failure investigation, testing engineering laboratory
- Provide timely, competent, and effective on-site support for critical sites
Maintain department Work Instructions and ISO Documentation
Up to 25% domestic and international travel is required.
Other duties as assigned by management
Professional Skills, Qualifications, and Competencies
- Education and Experience: Engineering, Technical, or Business Degree. Three (3) or more years of experience in an engineering, technical marketing, or product management environment is an asset.
- Language Skills: Excellent verbal, writing and comprehension skills in English. Demonstrates a wide degree of creativity and expressiveness with the English language. Demonstrated ability to communicate technically, in writing and verbally. Above-average written communication and editing skills. German, French, and/or other languages are considered an asset.
- Ability to Reason: Strong planning and organization skills are required. Ability to prioritize work, set targets, and make decisions. Ability to work accurately and methodically under pressure. Familiarity with milestone-based project methodologies is an asset.
- Computer Skills: Knowledge of Microsoft Dynamics CRM, AHA!, and/or enterprise resource planning systems (SAP) is an asset. Strong knowledge of Microsoft Office tools.
- Certificates/Licenses: Professional Engineering license (P. Eng) is an asset.
- Other: Proven ability to work in Canada and the ability to travel abroad (USA, Europe) as required. Confidence presenting in front of groups.
Personal Characteristics
- Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Offers to help others to achieve common goals.
- Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told.
- Ethics: Works with integrity and strong morals/ethics.
- Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.
- Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.
- Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of the job, the employee is required to:
- Regularly use a computer workstation
- Regularly stand, bend, and twist for the purpose of setting up events and in-house meetings
- Occasionally lift and carry moderate loads, up to 50 lbs., to organize in-house meetings and events.
- Travel domestically and internationally
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the job duties, the employee is regularly exposed to:
- A regulated indoor climate.
- International air travel
37.5 – 40 hours per week, depending on workload, is anticipated. Periodic travel over evenings and weekends. This is a challenging and demanding position, and it is crucial to our success. We expect that the person in this position will devote the necessary time is required to ensure their success, as well as that of the company.
Benefits/Perks
Condair is pleased to provide the following benefits to all full-time employees (subject to change):
- Medical benefits
- Dental benefits
- Vision benefits
- Long-term disability insurance
- Life insurance/AD&D
- Pension/RRSP/TFSA
- Free on-site gym
- Free parking
- Paid vacation
- Paid sick leave
- Free monthly lunches
- Other social events
Accommodation
We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at [email protected] or call 613-822-0335 and ask to speak with Human Resources.
Acknowledgement
This job description reflects the immediate requirements of the post. As the duties of the post develop and requirements of the company change, the post holder will be required to carry out other duties.
About the Company
Condair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we in-crease productivity and create healthier built environments.
Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in over 50 locations worldwide.
Our Vision : To create healthier built environments and increase productivity with the optimal humidity for a better life.
Our Mission : Driven by our customers’ needs and supported by science, we engineer reliable, sustainable solutions.
Slogan : Humidity for a better life
Our Values :
- We act on our Vision
- We are reliable
- We are result-oriented
- We empower our people
- We improve human life
Requirements:
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