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Location

Kingston, ON | Canada

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Job description

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Reporting to the Manager of Student Records, the incumbent provides high-level support to the operation of the Office of the University Registrar (OUR) to ensure its overall success. The incumbent, collaborating with team members, maintains student record and fee information and contributes to the resolution of more complex cases. As a member of an in-person service unit, is responsible for telephone support to students and their families and provides support to academic departments regarding advanced functionality of the PeopleSoft Student system. Using strong analytical skills, the incumbent may perform complex administrative functions within PeopleSoft Student ensuring that student academic and financial records are accurate and complete. Maintaining student accounts may include the administration of payment plans, explanations regarding student charges and processing adjustments and/or reversals in student accounts.

This position coordinates and prepares portfolios, sessions, timelines, and registration procedures for continuing education programs. This position evaluates student transcripts and ensures registrations are processed to meet deadlines. This position liaises with campus partners to solve complex student fee account issues. This position also prepares confidential reports and correspondence.

Job Description

What you will do

Coordinates and prepares portfolios, sessions, timelines, and registration procedures for continuing education programs

Evaluates student transcripts and ensures registrations are processed to meet deadlines. Communicates with internal staff and prospective students regarding course information, course function, expectations, and requirements. Prepares confidential reports and correspondence. Liaises with campus partners to solve complex student fee account issues. Performs accounting and bookkeeping activities including reconciliations and reports. Administers grade reporting and course extensions.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience

Job Knowledge and Requirements

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or substantial work experience.
• Provide information to others that requires technical or administrative explanation or interpretation.
• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain.
• Adapt messages to meet the needs of the intended audience.
• Manage own work and may train and review the work of casual employees, work study students, and/or volunteers, to see commitments through to completion.
• Participate in project team meetings and is involved in developing individual and team project plans.
• Identify new problems and seeks information and input to fully understand the cause.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Break down concrete issues into parts and synthesizes information succinctly.
• Respect diversity and promotes inclusion in the workplace.
• Awareness of relevant legislation, including Employment Equity, Human Rights legislation, Treaties, sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected] .

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Job tags

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Salary