Assistant Manager, Operations

Location

Banff, AB | Canada

Job description

To assist the Operations Manager in the orchestration of the Operations Department, as it pertains
to the Lift, Equipment, Vehicles, Buildings and Grounds. Focusing on personnel and providing
guests with a world class experience. Maintain a safe work environment for all Employees and
Guests.

The starting wage for this role is base on experience. 

• Work in a dynamic, culturally diverse team from around the globe 
• Work experience in an iconic, unforgettable, and inspiring location 
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends 
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations 
• Access to one of the world’s most beautiful and iconic National Parks 

• Reports directly to the Operation Manager
• Supervises all front-line operations employees
• Represent the Banff Gondola while maintaining a good working relationship with inspectors,
  insurers, suppliers, and Government Regulatory Agencies
• Maintains friendly, professional relationships with all area employees
• Collaborate with the Operations Manager on all aspects of building, equipment, and lift
  maintenance
• Contribute to the development, implementation and maintenance procedures for the lift,
  equipment, buildings, and vehicles.
•  Identifying and implementing facility/equipment needs and improvements; coordinating with the
• Operations Manager the purchase of goods and services required.
• Contribute to the development, implementation, and maintenance of department budgets
• Hiring, training and supervision of all front-line operations employees. Ensuring the team is clear
  on their goals and expectations
• Initiating and formulating staff training and development programs.
• Initiating and formulating staff training and development programs.
• Attend weekly leadership team meetings as required.
• Contributes to the overall cleanliness of all Banff Gondola facilities particularly in the Operations
  department areas.
• Contribute to the development, implementation and maintenance of superior safety procedures
  and customer service procedures.
• Collaborate in the development and oversight of health and safety practices throughout the Banff
  Gondola
• Contribute to the development, implementation and maintenance of superior Standard Operating
  Procedures (e.g. safety, customer service, emergency procedures).
• Ensuring adherence of operations to Pursuit, Banff Jasper and Viad policies and procedures.

Preformance Appraisal Basis:

• Level of friendly, professional service to clients, employees, suppliers and others
• Managerial skills in planning, communication, quality of work and organization
• Level of adherence and promotion of Pursuits Core Values
• Level of adherence to all safety policies and procedures
• Level of adherence to all operational policies and procedures
• Ability to control costs and adhere to budgets, purchasing, operating expenses
• Level of contribution to the Banff Gondola experience of guests and colleagues
• Modeling and advancing our Promise to Place initiatives and communication.
• Ability to process information quickly and make decisions with fact-based logic and sound
  reasoning while maintaining composure.
• Level of contribution to a clear vision and sense of direction, setting high standards, creating
  accountability and an environment that encourages creativity and innovation, sharing of ideas and
  resources, invites empowerment, and has a strong sense of engagement and purpose.

Ideal Experience: 

• Millwright journeyman status or equivalent required
• Hiring, training and supervision of a diverse team in a dynamic fast paced environment
• Lift operations
• Lift maintenance
• Equipment Maintenance
• Building Maintenance
• Computer knowledge and skills
• Strong customer service skills
• Cost control and budget management
• Driver’s license
• First aid training
• Leadership in Health and Safety

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
• Independent. You’ll spend your days in and around National Parks
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 
• Full time and part time positions available

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected]  

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.  

Job tags

Salary