City of Toronto
Location
Toronto, ON | Canada
Job description
Job ID: 45435
Job Category: Information & Technology
Division & Section: Technology Services, Technology Services Delivery
Work Location: Metro Hall, 55 John Street, Toronto, ON
Job Type & Duration: Full-time, 1 Permanent and 1 Temporary (24 months) Vacancy
Salary: $112,000.00-$144,200.00, Wage Grade 7.5
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period:08-Mar-2024 to 29-Mar-2024
In the complex, multi-divisional and multi-stakeholder environment that is the City of Toronto, our Technology Services Division plays a vital role in the City’s ability to deliver targeted IT programs and services and achieve business goals. Both a strategic thinker and a results-oriented team player, you welcome the opportunity to support the strategic planning process and translate it into actionable, quantitative plans in the role of Management Consultant.
Proactive and ready to take the lead on multiple initiatives, while delivering quality deliverables, you’ll contribute to the success of the City and the Division by providing value-added consulting services and support to senior leadership and technology delivery teams – from strategy development through to planning, implementation, reporting, change management and compliance. Working in a multi-stakeholder environment that includes staff from other divisions, you’ll focus on building resilient processes and delivery mechanisms to enable the Division to adopt new changes.
THE ROLES
As a client-driven Management Consultant, you’ll be expected to support a portfolio of diverse City programs and initiatives to achieve strategic objectives and compliance requirements, implement detailed plans and recommend policies and procedures to improve Division performance, technology delivery and public interest outcomes.
Adept at management consulting, strategic planning or business analysis, you’ll provide policy analysis, formulation, coordination and advice to managers and teams on programs, services and the organization at both a strategic and operational level, as well as provide innovative, resourceful solutions and identify approaches, concepts and methods of analyzing complex, and sometimes competing, planning issues. Management will count on your support in assessing and devising solutions from a pragmatic and objective perspective.
Having managed transformational projects from start to end (eg enterprise-wide technology, implementation of smart city strategies) you’re well equipped to shape and define consulting projects with the leadership team and various committees through the development of detailed, timely strategic planning and consulting assignments, including the preparation of planning materials, work plans, reports, briefing notes, and presentations. You're equally prepared to conduct research and analysis and bring conclusions forward to the client/stakeholders/ members of the public for strategic discussion, and contribute to the development and implementation of strategic organization design and effective management/governance systems and processes within divisional and technology domains.
Committed to knowledge sharing and continuous improvement, you’ll promote organization learning and take steps to orchestrate change through corporate-wide and Technology and Innovation initiatives. This will see you fostering and maintaining cooperative working relationships within, and external to, the organization, and establishing and maintaining contact with professionals in related fields to ensure skills, knowledge and practice are current. You'll also research, review, and report on existing and new technology management tools and methodologies, and advise managers on emerging management techniques and other applied concepts and their applicability to the Division.
THE AREAS:
Reporting to the Portfolio Manager, ModernTO, you will apply your leadership, consulting, analytical and project management skills to develop strategic frameworks, processes, and documentation of operational/sustainment plans for the ModernTO program including City Divisions as well as Agencies, Boards, Commissions or Corporations.
ModernTO is the City of Toronto's plan to re-imagine how we work in our workspaces - particularly the core office buildings, including City Hall, Metro Hall and Civic Centres. The Workplace Modernization Program aims to optimize and modernize the City of Toronto's office buildings to build a new and healthy model for our workspaces, employees, and how we work. Its vision is to provide more choices and flexibility to our employees around how and where we work.
You will work with diverse stakeholders in a collaborative team environment, with like-minded technology experts, to develop strategies related to various technology components of the ModernTO program. You must be comfortable working in a highly demanding environment with many competing priorities and you’ll lead Technology Services Division, City Divisions and ABCCs in the development, alignment and implementation of the ModernTO technology strategy.
Change Management and Business Transformation Area
The needs of the city are changing and demands for Technology Service Delivery continues to grow.
Shifting to an end-to-end service focus will ensure we are resilient and positioned to respond to future needs, while ensuring excellence of service to the city we serve.As someone with a strong background in organizational and enterprise change management, experience in significant business transformations and managing strategic activities, you will be a key contributor to the modernization of technology service delivery. Comfortable working with senior stakeholders, you will be able to manage a diverse work plan and maintain a standard of excellence on deliverables
Reporting to the Manager, Change Management and Business Transformation for Technology Service Delivery, you’ll conduct research into industry best practices; develop and conduct surveys, workshops and engagement opportunities; provide analytical insight to senior leaders; support the development of various change management plans; and contribute to the planning and execution of the TS Delivery Operating Model. This role is well suiting for someone who thrives on a people first approach and being part of a high performing team.
Among the strengths you bring to the role of Management Consultant will be the following key qualifications:
Through this background, you have acquired knowledge of research methods, techniques and resources, as well as advanced attention to detail and analytical skills, enabling you to research and review materials and provide relevant input and reports. An excellent communicator and team builder, skilled in planning, organization and time management, you can achieve results while effectively balancing a variety of stakeholder interests. Your cooperative approach and interpersonal abilities will also prove invaluable in establishing and maintaining effective consulting, working relationships and a high level of trust with senior leaders, divisional clients, and vendors, using a strong customer service orientation.
An MBA, Project Management Professional (PMP) or PROSCI designation will be considered assets.
As North America’s fourth largest city and Canada’s financial and business capital, the City of Toronto is seeking innovative, proven information technology specialists to join our dynamic team. Help build a best practice IT organization that will be responsive in meeting the needs of our 240+ different lines of business involving more than 20,000 staff at 600+ sites.
Join the Toronto Public Service as a Management Consultant within our award-winning Technology Services Division, supporting the City programs and services that ultimately serve more than 2.9 million residents. The diversity of our IT applications, services and infrastructure mirrors the diversity of our citizens. This includes an infrastructure of over 22,300 desktops/notebooks/workstations, 2,100 servers, 1,000 applications and 1 petabyte of data.
We are proud to be recognized worldwide for our successful use of IT to attract leading-edge business, build skills, generate economic growth and improve government service delivery. Our talented teams are behind the creation of the Toronto Public Library’s express checkout system, the City’s 3-1-1 Report It Online campaign, and the integration with Canada Post’s ePost Service.
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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