Senior Manager, Facilities & Events

Location

Waterloo, ON | Canada

Job description

Responsibilities of the Senior Manager, Facilities & Events include all aspects of the operations of the athletic and recreational facilities serving both University and external community.

These functions will include the management and implementation of all operational needs associated with departmental and community programming; the maintenance of all athletics and recreation facilities and fields; oversight and maintenance of departmental equipment; management and leadership of human resource responsibilities; comprehensive development of financial plans and execution of budget(s); adherence and ongoing oversight of established safety policies and procedures and formulation and/or adaptation of new risk management policies when appropriate.

This position works closely with Plant Operations in keeping the University’s athletic facilities operating in order to maintain high utilization rates.

Management and Leadership of Staff

• Supervision including the hiring, training, scheduling, mentoring and ongoing evaluation of their direct reports
• Oversight management of a student-leadership team responsible for the day-to-day operations of the facilities including the hiring, training and supervision with the support of the Building Coordinators and Arena Coordinator University students make up the front-line staff that operate when the building is in operation
• Working with the Building Coordinators, this position will provide direction to the Building Supervisor and Facility and Equipment Assistant who work non-standard hours
• Work with the Manager of Business and Financial Operations to support facility staff with procedures, training and policies for Innosoft Fusion (our customer service software for membership management, scheduling, registrations, equipment rental and sales)
• Support part-time and full-time employee development in order to constantly update and implement best practices in facility management

Fiscal Responsibility

• Work with Associate Director, Business Operations in budget development and/or provide recommendations for annual operating budget of $1,300,000 in expenses and over $300,000 in revenue targets
• Provide recommendations for facility and equipment repairs, preventative maintenance and improvements; lifecycle planning of spaces and appropriate use of the deferred maintenance funds pursuing the ongoing renewal of spaces and equipment within the facilities. This includes but is not limited to nets, washers, dryers, score-clocks, gators, lane ropes, portable basketball nets, tents and climbing belay equipment
• Work with Coordinator, Equipment Services and Facility & Equipment Assistant on the procurement of consumable equipment and/or services to support the facility operations

Facility Operations

• Establish, provide leadership and evaluate athletic and recreational facility operating procedures to ensure standards and customer and student satisfaction are met and align to the mission, vision and departmental values
• Provide feedback on program and event success with appropriate internal or external stakeholders
• Supervise support of logistical needs (including working with internal and external stakeholders) for special events within the athletic facilities with Building Coordinators, Arena Coordinator and Event Coordinator
• Work with Plant Operations leadership to identify, schedule and execute preventative maintenance and work requests for department facilities, fields and equipment
• With the Manager of Business and Financial Operations and Coordinator, Business Operations enforce usage policies aligning to sport and recreation model maximizing opportunities for the campus population and limiting facility idle time and underutilization of spaces

Risk Management and Emergency Planning

• Oversee all facilities risk management functions for athletic and recreation operations, including high risk areas like aquatics, rock climbing and arenas
• Interpret, review and assist in the development of safety policies and risk mitigation in order to provide a safe environment for all participants
• Confirm inspections of all applicable facilities and equipment (pool, nets, curtains, walls and bleachers) are completed and any adverse results are addressed
• Confirm inspections of first aid equipment (first-aid kits, defibulators) are completed and any adverse results are addressed
• Develop and maintain Emergency Action Plans for day-to-day operations as well as large scale events. Work with staff to communicate and execute with customers
• With facilities team, provide Health and Safety communication boards with messaging from Safety Office in high traffic staff areas in each of the Athletic & Recreation buildings

Planning and Project Management

• Play a prominent role in managing projects related to all aspects of the Univeristy’s athletic and recreation facilties, in collaboration with Plant Operations, this many include renovations, expansions, and maintenance projects
• Initiate and develop new projects and initiatives in order to keep University athletic and recration facilities current and aligned with expectations of our fee paying users
• Work with partners on campus to determine appropriate timelines to schedule and manage budgets for facility projects
• Develop schedules to minimize downtime including the use of weekends and evenings

Deferred Maintenance & Replacement of Capital

• Develop and manage the department’s deferred maintenance list looking to proactively manage the lifespans of equipment and facilities including but not limited to floor surfaces (hardwood and turf), audio equipment, video cameras, lighting, laundry equipment, televisions, ice-resurfacer, bleachers, lockers and climbing wall structure and mats

• Bachelor’s degree required, or equivalent combination of education and experience. Master’s degree preferred.
• 5 years of progressively responsible experience in a facility management role, including demonstrated responsibility for the management of athletics and recreation facilities
• Previous experience with risk management in athletics and recreation environments
• Demonstrated experience managing facilities project, including renewal and maintenance projects
• Demonstrated experience in managing teams of full-time staff.
• Experience in a higher education environment is preferred.
• Working knowledge of industry standards and best practices relating to facilities and equipment management in athletics and recreation
• Excellent interpersonal and customer service skills, including exemplary poise, tact and diplomacy
• Computer proficiency, particularly in Word, Outlook, Excel and PowerPoint as well as general scheduling software
• Ability to learn and apply new information and technical skills
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Excellent organizational skills, including exceptional follow-up and follow-through skills as well as ability to plan, organize and execute projects to completion
• Ability to work as part of a team
• Ability to gather and analyze information and make workable recommendations in a timely manner
• Standard First Aid and CPR required
• Ontario’s Drivers License (Class G or higher)
• Vulnerable sector check is required 

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations .

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at  [email protected] or 519-888-4567, ext. 45935.

Job tags

Salary

$300k per year