Senior Systems Analyst

Location

Winnipeg, MB | Canada

Job description

Grade :   P6

Division : IGM Technology

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments  

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967 . Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support .  

At Mackenzie Investments You Can Build Your Career with Confidence .  

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians . We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre .  

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.  

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.  

IGM Technology is looking for a  Technical Analyst for its Investors Group location in Winnipeg or Toronto. The successful candidate will be associated with the Application Support team.

The Application Support team performs controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate, while ensuring client satisfaction is a top priority. The team is also responsible for ensuring production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.

Duties Include:

• Analyze and resolve problems or known errors related to failures in application and supporting software components
• Actively involved in all aspects of the application/system support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate
• Create and maintain documentation relative to the support of application and supporting software components
• Follow escalation procedures to resolve incidents, problems or known errors in a timely manner
• Work closely with subject matter experts where applicable to resolve technical problems and incidents
• Appropriately escalate to other teams according to predefined procedures on incident recovery (without handing over the responsibility on incident management)
• Manage and coordinate all incidents that have been escalated to other teams with authority to ensure Service Level Agreements and procedures are adhered to
• Identify and address application/data issues, cross-capability and cross-release issues that affect application integrity
• Provide expertise to other functional areas (technology, trends and processes)
• Develop and/or contribute to best practices
• Mentor, coach and provide guidance to peers or junior staff
• Monitor the health of the production environment using both manual and automated methods
• Perform on-call duties as required

Qualifications:

• Post-secondary relevant degree/diploma (Computer Science, Business Information Technology, etc.) or equivalent combination of education and experience
• 2+ years of experience in a support/help desk environment
• Excellent analytical and troubleshooting skills, with an emphasis on root cause analysis
• Self-directed, proven ability to work efficiently and effectively with minimal supervision in a fast-paced environment
• Ability to adapt to a dynamic environment and handle multiple priorities
• Exceptional written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Excellent organizational and interpersonal skills
• Dedicated team player who demonstrates initiative and independence
• Demonstrated desire to improve personal skills and continued learning
• Bilingual (English/ French) an asset
• Knowledge of business process analysis and redesign as it relates to technology infrastructure and applications
• Experience with SQL, PL/SQL, Java, Python, C#, C, VB6, UNIX and SalesForce an asset

Please visit our c areer page by clicking on the following link:  

We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.  

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.  

Please apply by March 25 2024.  

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Job tags

Salary