Quality Improvement Consultant - Quality Management

Location

Brampton, ON | Canada

Job description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Director, Quality and Patient Safety, the Quality Improvement Consultant  has a keen interest and demonstrated experience in leading quality improvement and patient safety activities. This role will be responsible for supporting corporate quality improvement and patient safety initiatives and working with the organizational leadership and staff to create policies and procedures that ensure good quality care and minimizes patient harm. You collaborate with key stakeholders to implement solutions for identified improvement opportunities, you map out new processes, test changes for improvement; analyze, interpret and disseminate data as it is related to clinical practice, patient safety and quality. You have excellent interpersonal and communication skills, strong relationship-building, facilitation, and negotiation skills and have an astute ability to prioritize and complete multiple projects simultaneously. The Quality Improvement Consultant contributes to the leadership of the Quality and Patient Safety Program in supporting a corporate continuous performance improvement culture resulting in enhanced quality care, patient safety and a positive patient experience.

Accountabilities:

• Support key corporate or local quality improvement and patient safety initiatives
• Provide proactive identification and prioritization of improvement and efficiency opportunities
• Support continuous improvement focused on such areas as clinical appropriateness of care, efficiency, effectiveness, work-flow, access to care, continuity of care, safety and patient experience
• Participates in review of clinical quality and leads clinical teams in applying a variety of quality improvement and patient safety principles (e.g., reliable design, human factors, PDSA, root cause analyses, FMEA, LEAN, value stream mapping)
• Apply a systems-focused approach to achieve optimal results in quality, safety, reliability, efficiency and productivity
• Develop and identify performance and outcome indicators
• Assist teams with collection, interpretation, analysis and presentation of performance data
• Apply change management principles and coach clinical teams through the change process partner with risk management on key patient safety initiatives, where appropriate
• Provide corporate and local education, training and support to staff and physicians to ensure quality knowledge and skill is developed, advanced and spread throughout Osler
• Make presentations meeting
• Participates in quality of care review of clinical issues, facilitates discussions and recommends changes
• Contribute to the achievement and maintenance of corporate patient safety standards and Accreditation Canada required organizational practices
• Promote a culture of safety in consultation with others
• Assist the organization towards an individual and system-based accountability environment for responding to incidents and near misses

• Undergraduate degree required in a health-related discipline, engineering or a combination of project management and LEAN certification
• Member of a Regulated College in Ontario preferred
• Minimum two years quality improvement experience
• Minimum of three years clinical experience to understand the patient care process Patient Safety Officer certification preferred
• Certified Risk Management designation an asset
• Solid understanding of and experience with Accreditation methodology preferred
• Data management and statistical experience desirable
• Proven ability to remain up-to-date with health care quality assurance trends, practices and legislation
• Experience in collecting, analyzing and interpreting data for the purposes of quality improvement
• Experience in managing broad (e.g. hospital-wide) improvement projects
• Demonstrated understanding of quality improvement and patient safety methodologies
• Demonstrated success in establishing, leading and maintaining positive change
• Demonstrated excellent interpersonal, organizational, problem-solving and communication skills
• Demonstrated inter-professional team leadership and conflict resolution/negotiation skills at all levels of the organization
• Effective at building relationships and gaining credibility with stakeholder groups
• Self-directed and able to deal with multiple stakeholders while managing multiple priorities and workload management
• Exceptional computer skills
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days, Monday to Friday (subject to change in accordance with operational requirements)

Internal application deadline: March 7, 2024

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected] .

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

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