Location
Toronto, ON | Canada
Job description
Ready to lead the charge in swiftly resolving software incidents and keeping business operations running smoothly? TalentWorld is seeking an Incident Manager for our client in Toronto, ON.
The
Incident Manager assumes the responsibility of secondary support for the Fare Collection software products. Dedicated to delivering superior service to both internal and external stakeholders, the Incident Manager orchestrates the restoration of regular service operations swiftly to mitigate disruptions to business activities.
Key Responsibilities:Operating under general guidance and adhering to established protocols, the Incident Manager delivers secondary support to customers, demonstrating adeptness in Service Desk procedures and possessing the technical acumen necessary to address system malfunctions promptly.
Responsibilities include:- Monitoring incidents to uphold Service Level Agreements.
- Resolving complex software issues and inquiries by service guidelines.
- Gathering precise data on customer issues and documenting them using standard tools.
- Acting as the primary point of contact for Major Incidents.
- Utilizing various software tools to diagnose and analyze software issues.
- Improving software troubleshooting tools and procedures.
- Demonstrating proficiency across technical functions and integrating disciplines.
- Offering software-related support to customers as per warranty and service contract obligations.
Required Skills:- Customer-Centric Approach
- Team Collaboration
- Analytical Skills
- Initiative
- Dependability
- Technical Proficiency: Has prior experience and expertise across the following technical areas:
- OS: Windows (Server and Client) System Administration, Linux
- Networking: WLAN/LAN, VPN
- Programming: C/C++, Java, Java Script
- Database: Oracle Database Usage and Administration (SQL)
- Previous experience in Service/Help Desk is preferred.
- Proficiency in software analysis is required.
Employment Details:- Salary range starts at $62,000 and higher Based on Experience
- Regular Monday – Friday work week with occasional evening/weekend requirements
- Location: Toronto
Interested in the
Incident Managerrole? Apply NOW!
Accommodations are available upon request to support your participation during all stages of the recruitment process.
TWONPERM
Job tags
Salary
