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Location

Ottawa, ON | Canada

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Job description

Position: Bilingual Customer Service Agent
Location: Downtown Ottawa (on-site)
Salary: $22 per hour + 4% vacation pay
Hours of Work: Monday to Friday (monthly rotation of 8-hour shifts between 8 a.m. to 8 p.m.)
Job Type: 6-month contract (high chance at permanency or extension)

Quantum Management is seeking a Bilingual (French/English) Agent for our Ottawa-based client. In this role, you will get to work virtually and over the phone, assisting customers in the planning of their relocation. If you have a passion for customer service and are looking to grow your professional career, this is a great place for you! In order to apply successfully, you must be eligible for an Enhanced Reliability Clearance through Government of Canada.

Responsibilities:

- Deliver daily scheduled planning sessions to clients/customers
- Manage, verify, and reconcile expenses and claims for customers
- Review and reconcile relocation files, ensuring compliance with the Relocation Directive
- Review expense claims and resolve complex relocation problems
- Perform various administrative tasks including record keeping and data entry
- Assist other teams in customer queries over chats, emails, phone calls, voicemails

Requirements:

- Must be in or near Ottawa
- Background in relocation services is an asset
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Previous experience in a customer support role through a contact center is an asset
- Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
- Ability to plan and manage work under time constraints, without direct supervision
- Must have a valid Enhanced Reliability Security Clearance or be able to obtain one
- Bilingual in English and French (written and spoken)

Please forward your resume in Word format to Tanveer Sodhi at [email protected] .

REFER AND EARN A $50 GIFT CARD! For more details, click here .

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

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Job tags

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Salary