I.T Field Service Technician

Location

Kitchener, ON | Canada

Job description

INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?

We are currently hiring for a contract I.T Field Service Technician job in Kitchener, ON

Position Overview:

• You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac.
• POS experience is a plus but not required.
• The ideal candidate would have good communication skills, be customer friendly, and adaptable.

Job Details:

• Duration: Minimum commitment of 3 months to a max of 6 months, expected start date mid-sept 2023.
• Hours of Operation: 8am to 4pm or 9am to 5pm
• Compensation: 26-28/hour

Job Responsibilities:

• Provide continuous maintenance, monitoring, and testing of systems for multiple, geographically dispersed sites as primary or backup support to prevent unnecessary down-time by:-identifying and performing troubleshooting in relation to overall system performance (hardware/software/network)-investigating problem areas and recommending enhancements /improvements-implementing modifications that will support end users-ensuring usage is consistent with Justice Cluster/Ministry/Division/Branch standards and contemporary methods of operation with respect to safety, servicing and contract management.
• Liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement, or modification of systems or services as may be required.
• Provide or assist in the technical support for existing and emerging in-court technologies such as video conferencing, electronic evidentiary display systems, closed circuit television, digital audio recording by:-performing equipment installation, configuration and testing -and addressing technical troubleshooting for end users. 
• Provide or assist on a best effort basis the technical support for non-standard peripheral devices and software. 
• Performing equipment installation, configuration and testing 
• Addressing technical troubleshooting for end users. 

Job Requirements:

• Requires knowledge of:-various types of computer hardware (i.e. servers, desktops, notebook computers, printers) and peripherals-network topologies and wiring, routers, hubs, local area networks (LANs), wide area networks (WANs) 
• Remote administration tools, software and methods.
• Maintenance operations, testing, diagnostic software, data back-up software and recovery procedures- practices in order to:-perform installation, configuration, and testing of systems to identity malfunctions and take corrective action-analyze, diagnose, and resolve problems in business applications use
• Investigate and resolve system performance problems -provide troubleshooting and end-user support in use of enterprise and business applications software

Nice to Have:

• College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
• CompTIA A+ certifications.
• Cisco or Microsoft certifications.

Job tags

Salary

$26 - $28 per hour