On-Site Customer Service Representative

Labour Source

Location

Concord, ON | Canada

Job description

Responsibilities:

Oversee all on-site after sales service enquiries;
Assess homeowner correspondence and issue work orders respectively;
Document deficiencies using in-house software and create Service Work Orders;
Delegate tasks to the respective service technician with work orders via data base;
Maintain logs and generate reports;
Inform trades and subcontractors of outstanding work as required;
Provide customer and trade information to the Site Superintendent when requested;
Follow all policies and procedures stipulated in the company Employee Manual;
To follow instructions delegated by the Field Manager;
Request assistance from the Field Manager as required to address daily issues;
Report to the Field Manager problematic trades to be addressed in a timely fashion;
Attend staff meetings when requested;
Communicate with site staff to ensure a quality end product is being delivered;
To always conduct in a professional manner and provide the best customer service possible;
To accept same above duties if transferred to the High Rise division;

Job tags

Salary