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Location

Vancouver, BC | Canada

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Job description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We're looking for a ServiceNow HRSD Business Analyst who is experienced at working with a wide range of client stakeholders in software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser able to lend guidance to clients.

The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow HR Service Delivery implementation and process improvement initiatives. Being an adaptable, resilient self-starter who is able to remain laser-focused on high-quality deliverables will set you up for success. Familiarity with HR processes, HR systems and ServiceNow HR Service delivery module is essential to be successful in this role.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your key responsibilities

• Collaborate with client HR stakeholders to ensure HRSD solutions align with the overall organizational strategy.
• Collaborate closely with client HR business units to understand and document their needs, processes, and workflows.
• Work as a liaison between EY technical development teams and client business stakeholders to ensure clear communication and understanding.
• Analyze and understand client HRSD processes within their organization, identifying areas where ServiceNow HR Service Delivery can be leveraged for process improvement.
• Collaborate with client HR teams and other stakeholders to gather business requirements for HRSD processes and provide expert guidance on best practices.
• Collaborate efficiently with business stakeholders, comprehend their requirements, and maintain transparent communication throughout the project lifecycle
• Identify gaps in HR service delivery processes and offer strategic recommendations for improvement initiatives
• Create thorough documentation e.g. job aids and training material to aid the implementation and continuous utilization of HRSD solutions
• Story Development: Create high quality detailed stories that reflect translate the business needs into technical details for ServiceNow development team
• Assist the development team in Unit testing
• Coordinate with both client & development team to make sure requirements are clarified and signed off

Skills and attributes for success

To qualify for the role you must have

• A bachelor's degree or relevant industry experience.
• At least 1-5 years' experience in business analysis, requirement management and the software development lifecycle.
• Experience leading the business analysis for at least 3-4 large/complex application development projects end to end.
• Good knowledge and experience of ITSM and HRSD processes.
• Experienced on ServiceNow.

Ideally, you'll also have

• Robust knowledge on talent functions.
• Experience in a multinational organization.
• ServiceNow/HRSD certifications.

What we look for

• Proficiency in business requirements gathering, analysis, process modeling, and documentation.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder.
• Ability to demonstrate analytical and problem-solving skills.
• Ability to mentor novice staff and drive quality, value and best practices.
• Bilingual English and French is a plus
• Demonstrated integrity, independent thinking, judgement and respect for others

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

The salary range for this job in British Columbia is $64,000 to $132,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promoting our Neurodiversity Centre of Excellence and Accessibility initiatives, and are dedicated to amplifying the voices of Indigenous people (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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Job tags

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Salary