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Location

North York, ON | Canada

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Job description

This is a contract position for a Operations Support Specialist - Junior for our public sector client.
Work location: Downtown Toronto
Duration: Twelve Months
7.25 hours/day
This is an on sight role that requires the candidate to be onsite 5 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)

Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
Serve as the primary point of contact for IT-related issues for the organization, addressing their inquiries and concerns promptly and effectively.
Streamline communication between employees and the Enterprise IT team, ensuring efficient reporting and issue escalation processes.
Collaborate with the Enterprise IT team for on-site efforts, such as networking, telephony, and software/hardware upgrades.
Provide advanced computer support services for IT-related functions, including inbound inventory management, outbound shipping, and product delivery operations.
Test hardware and software to ensure proper functionality, including computers, printers, peripherals, handheld computers, telephones, and cellphones. Maintain and upgrade as necessary.

Set up computers, install various applications and programs, track and manage software licenses for compliance, and handle renewals.
Assist in the IT aspects of onboarding new employees (e.g., setting up email, installing required software) and offboarding departing employees.
Identify, catalog and update all IT assets within the organization, including hardware, software, licenses, and digital assets. Maintain an up-to-date inventory with details like make, model, serial number, and location.
Monitoring for unauthorized software installations.
Conducting regular security checks or audits.
Security administrators for various applications
Manage the entire lifecycle of IT assets, from acquisition to retirement, ensuring optimal usage, extended lifespan, and timely replacements or upgrades.
Track and control costs associated with IT assets, including purchase costs, maintenance expenses, and operational costs. Facilitate cost reconciliation with the Finance Team.
Identify cost-saving opportunities and optimize asset usage to reduce expenses while maintaining operational efficiency.
Provide technical support for hardware and software issues, assess problems, and manage the resolution of moderately complex issues escalated by lower-level technicians.
Record work performed in the work-ticket system to maintain measurable support metrics for the site.
Creating and updating documentation or user manuals for hardware and software.
Generate regular reports detailing activities, performance metrics, ongoing issues, or concerns to keep stakeholders informed.
Collaborating with the IT team to develop or refine a disaster recovery plan that encompasses all IT assets.
Regularly seeking feedback from users and continuously improving the support process to increase efficiency and user satisfaction.
Performing regular IT audits to ensure that assets are being utilized optimally and are in good working condition.
Manage the handling of end-of-life procedures for outdated equipment, including secure disposal, recycling, and upgrades, ensuring compliance with environmental and security standards.

Qualifications
Asset Management Experience in an IT organization which includes:
Asset Tracking: Managing an inventory of IT assets, including computers, servers, networking equipment, and software licenses.
Lifecycle Management: Understanding the full lifecycle of IT assets, from acquisition and deployment to maintenance, upgrades, and disposal.
Cost Control: Experience in tracking and controlling costs associated with IT assets, including procurement, maintenance, and disposal expenses.
The ability to organize and manage assets, documentation, and records efficiently

IT Support Experience providing technical support in an IT field services capacity which includes:
Hardware Troubleshooting: Diagnosing and resolving hardware issues, including computer, printer, and networking equipment problems.
Software Support: Assisting users with software installation, configuration, and troubleshooting.
Remote Support: Providing remote support to users in different locations.
Problem-Solving: Being able to identify and address issues related to IT assets and support is a key aspect of this role.
Strong interpersonal and customer service skills are essential, as this role may involve direct interaction with end-users who need technical assistance.
Collaboration with other IT professionals and teams, such as the IT Service Desk or field service technicians

Technical skills and experience including: :
Asset Management Software: Familiarity with asset management software tools such as IT asset management (ITAM) or enterprise asset management (EAM) systems.
IT Field Services Tools: Knowledge of tools commonly used in IT field services, including remote monitoring and management (RMM) software, ticketing systems, and diagnostic tools.
Hardware Knowledge: Understanding of computer hardware, peripherals, and networking equipment
Operating Systems: Familiarity with various operating systems (e.g., Windows) and their configurations.

Summary
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary