Technical Service Representative - Commercial Lines

Location

Ajax, ON | Canada

Job description

The ideal candidate is a strong team-player, self-motivated, and must love their career! The role is to provide administrative and technical support to account managers and executives with an end mission to create an extraordinary service experience for our clients and internal team.

Job Duties include but not limited to:

• Confirmation of insurance and back-up for certificates
• Suspense management
• Preparation / updating of Equipment, Vehicle, and Driver Lists
• Preparation of IFTA summaries on request
• Retaining existing clientele through superior service levels, remarketing of renewals to alternate insurance companies, ensuring mono-line accounts are solicited for the other line
• Following protocols with extreme attention to detail
• Manage suspenses on a daily basis
• Front end scanning
• Preperation of policy and/or presentation binders
• Ordering and processing driver abstracts
• Work closely with Account Managers in delivering extraordinary service

Skills

• Strong computer skills including MS Word, Excel, Outlook
• Strong verbal and written communication skills
• Effective listening and people skills
• The ability to work in a fast paced environment, able to multi-task
• Attention to detail imperative to eliminate any errors or omissions
• Ability to manage time effectively and regularly
• Ability to work under pressure and independently
• Strong ability to problem-solve difficult situations, and provide solutions
• Must work well in a team environment

Job tags

Salary