Location
Markham, ON | Canada
Job description
The Store Manager (SM) is responsible for overseeing the financial success of the store; ensures positive customer experiences; demonstrates a strong ability to meet individual sales and metric goals; drives profitable top-line sales growth and coaches store associates to consistently provide customers with an exceptional shopping experience. The Store Manager understands key business drivers and adjusts the business accordingly. The Store Manager must also have experience in assessing, recruiting, and screening talent.
The Store Manager must demonstrate a set of competencies/skills that establish them as a leader within the store. These competencies outline a skill set that is required of a Store Manager to be successful in their role. Competencies include, but are not limited to:
- People: Optimizes talent by developing direct reports, building effective teams, and attracting and retaining top-talent individuals. Influences people through effective communication and leading by example. Drives a vision and a purpose. Drives engagement and motivates people. The SM can influence people through persuasion, directing, and delegation of tasks.
- Results: Stays focused on performance. The SM drives results and ensures accountability for those results. The SM is action-oriented and resourceful.
- Thought: Shows that they understand the business through a strong customer focus, heightened business insight, and financial acumen. The SM is capable of making complex decisions. When making complex decisions the SM plans, sets priorities, and uses a strong decision quality to act quickly.
- Self: Remains flexible and adaptable and can manage ambiguity. The SM is able to self-motivate, is tenacious, and can manage stress. The SM is resilient and maintains composure in all situations.
The Store Manager may perform other related duties as required by the Company, field leadership, and especially regarding serving the customer.
Key Responsibilities
- Provide and ensure legendary customer experiences consistently
- Act as a role model for the management of the store team
- Ensure implementation of company strategies
- Establish Customer Satisfaction
- Coach, Develop, and maximize the success of all associates
- Sets expectations and ensures accountability
- Maximize sales potential by coaching associates’ behaviors on the sales floor and in the backroom
- Recruit, hire, and staff
- Build a team that works well together based on the needs of the store
- Optimize resources and try to minimize expenses e.g. optimization of the workforce, suppliers, etc.
- Manage controllable expenses
- Ensure training of the associate team
- Create succession planning and retain top talent
- Analyze business and create action plans
- Communicate effectively with/to the team
- Direct/execute company policies/practices
- Ensure the correct execution of administrative tasks
- Direct merchandise flow
- Continuously ensure the correct replenishment of the store
- Ensure visual & merchandising standards and a positive in-store experience
- To be familiar with the collection and maximize sales (initial order, entries, etc.)
- To optimize selling space in order to obtain maximum profitability.
- Know the profitability of furniture displays in the store in order to maximize sales.
- Ensure compliance with merchandising and furniture display guidelines
- Produce stylings, silhouettes, and combinations on a regular basis.
- Control and manage stock (both in transit and in the stockroom) and inventories
- Ensure compliance with the store image, maintenance, and window dressing standards
- Maintain Store Brand Policies and Procedures
- Loss Prevention and Safety
- Provide product feedback (his/hers and customers’).
Key Qualifications
- Minimum of (3) three years of specialty, luxury goods or a comparable retail environment
- Prior sales management experience
- Demonstrated ability to achieve individual selling goals and metrics
- Proven ability to drive sales results, able to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Comfort in making decisions and mediating conflict within a team environment
- Ability to address complex issues and allocate time to execute multiple tasks and change priorities
- Exceptional interpersonal, communication, and customer service skills
- Ability to identify/assess top talent and train/develop/retain great people
- Product awareness and commercial orientation
- Customer and image-oriented
- Proficient in Windows-based software such as Excel, Word, and Outlook
- Ability to work a flex schedule (which includes nights, weekends, and holiday availability)
- Ability to bend, lift, open, and move product and fixtures up to 50 lbs., as needed
- Ability to climb step stools and ladders
- Ability to stand/walk for long periods at a time
- Possess manual dexterity and hand-eye coordination
- Ability to travel to other store locations (if needed) and attend district meetings
- This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
- Ability to work as part of a team
- Ability to effectively communicate with customers, peers, and management
Job tags
Salary
