Willowbrook Shopping Centre
Location
Langley, BC | Canada
Job description
Nespresso is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. They are currently hiring a full-time Team Leader for Willowbrook Shopping Centre!
The successful candidate will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. They will act as ambassadors of the Nespresso brand in the boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. This position involves retail mall hours and training will be provided.
Advantages
– $20.50 hourly wage
– Free machine and $40 monthly club credit
– Access to reduced rate for benefits program: Randstad Advantage
– Supportive and positive teamwork environment
– Development opportunities
Responsibilities:
Boutique Specialist Training
• Provide guidance on following the Mystery Shopper scripts
• Nessoft Training to new employees
• Machine Training for new employees
• Coffee training
• Return management procedures
• Cash handling procedures
• Tax exempt procedures
• Nespresso policies procedures (related to Nespresso products)
• B2B main points to communicate to Guests
• Set training agenda for on-boarding new employees
People Management
• Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
• Communicates a clear understanding of the Company’s values
• Assist Manager in setting work schedules
• Role play (Mystery Shopper scenarios)
• Provide employee recognition for team success
Stock Management / Nessoft Management
• Ensure boutique is in stock with all supplies
• Submit stock transfers
• Process returns
• Submit and process stock transfers
• Understanding of Boutique Budget for Decoration and Tasting products
• Report stock deficiencies to manager
Reporting
• Prepare and review daily and weekly reporting on machine and capsule sales
• Meet with Manager on a weekly basis
Qualifications
• 2 years of training in customer relations & Sales
• Expertise in oral communication for each type of customer
• Experience in team management
• Good knowledge of Microsoft Office, IT phone system and of statistics
• Management by priority
• Good analytical skills
• Attention to detail
• Ability to answer to “difficult” customers
• Strong interest in our product and in coffee in particular
Interested? Send your resume to: [email protected]
They look forward to hearing from you!
Job tags
Salary
