Location
Long Harbour, NL | Canada
Job description
Job Title: Senior IT Analyst
Want to work with leading technology?
Who We Are
Welcome to Vale. Our purpose is to improve life and transform the future. Together. We value our workforce and strive to offer continuous training and career development opportunities for our people.
Vale Base Metals is one of the world's largest producers of high-quality nickel and an important producer of copper and responsibly sourced cobalt. With headquarters in Toronto, Canada, and operations in Newfoundland & Labrador, Ontario, Manitoba, UK, Indonesia, and Brazil, we are delivering the critical building blocks for a cleaner, greener future.
Applying the latest technologies to sustainably mine the critical minerals that power electric vehicles, build renewable energy solutions, and help develop life-saving medical equipment is at the heart of what we do.
We invite you to be part of our evolution.
Our Team
Our Newfoundland and Labrador Operations are an integrated mining, milling, and processing operation. Nickel concentrate from the fly-in, fly-out Voisey's Bay operation is shipped to our state-of-art Long Harbour Processing Plant where it is refined into low-carbon and high-purity nickel rounds, cobalt rounds and copper cathodes.
The Opportunity
We are currently seeking a Senior IT Analyst to join our End User Computing (EUC) team in Long Harbour, NL . This is a permanent position.
The IT Analyst will provide support to the End User Computing (EUC) team to manage delivery of assigned services. EUC services include deskside PC (Personal Computers) support, printing, mass notification, paging, analog/VoIP phones, radio communication systems, mobility, video conferencing, and voice/data cabling. The analyst partners with both the business and technology areas to ensure services are aligned with business requirements, IT policies and standards optimizing cost.
The job functions will evolve to become more strategic and senior over time. As such, the successful candidate will need to present soft skills that demonstrate the ability to learn and grow on the job.
The roles accountabilities will include:
- Ensure availability of EUC services and infrastructure (PC, Printer, Video Conference, Paging, Voice Services, Radio).
- Run request management processes for EUC services and equipment.
- Coordinate activities to deliver EUC services. Receive, prioritize, schedule, coordinate and monitor on-site activities together with various stakeholders including third parties.
- Oversee external vendor relationships, measuring performance against service level agreements where established and budgets.
- Provide asset management, SLA (Service Level Agreements) reporting and cost oversight for assigned managed services.
- Meet the client expectations for delivered IT services, with appropriate communication and focus on cost management and issue tracking.
- Support the Business Partner and EUC team to continually look for opportunities to improve current EUC services and processes.
- Maintain up-to-date knowledge of IT technology and systems to support the direction for the associated technology and its use.
- Ensure all work is fully documented, understood, and easy to follow (end user guides, technical guides, contract scope of work, service requests, process workflows etc.).
- Perform proactive monitoring of the environment and assets to detect, analyze and limit system downtime and performance issues, optimize utilization of assets to achieve key performance indicators (KPI's).
- Act as a subject matter expert to perform technical analysis and troubleshooting of Technology infrastructure while practicing a sense of ownership to resolve issues.
- Collaborate with multiple Technology stakeholders to support centrally managed Technology infrastructure projects and services needing on-site hands and eyes support.
- Collaborate with business stakeholders and local maintenance areas to ensure quality of technology infrastructure installation and maintenance.
- Always act according to the best IT practices, aiming to deliver support services with excellence.
- Actively demonstrate that health, safety, and risk management are a pre-condition for performing work at Vale.
About You
Education:
- Post-secondary education in Computer Science, Electrical/Electronic Engineering Technician, or a related field.
Experience :
- Minimum 8 years of related experience
- Experience in a mining or similar industrial environment is an asset.
- Experience with contract and procurement management is an asset.
- ITIL (Information Technology Infrastructure Library) or project management experience is an asset.
Knowledge & Skills :
- Fluent in English (written and oral)
- Proven success in collaborating with multiple stakeholders to deliver IT services.
- Demonstrate ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary.
- Able to analyze complex issues and think critically from multiple perspectives and provide strategic recommendations based on requirements.
- Ability to work in a virtual team environment.
- Strong initiative and effective ownership of task management.
- Knowledge of fiber optic networks, cabling, and audio-visual infrastructure.
- Knowledgeable in health, safety, and risk management practices in an industrial workplace.
What We Offer You
- Competitive salary
- Opportunity to earn an annual Employee Bonus
- Attractive pension and benefits (company paid core coverage, flex health and dental coverage, flex accounts, disability plans, and optional insurances)
- A bus service departing from the St. John's vicinity
- Leave for all of life's reasons (vacation, sick, top up for maternity/parental)
- All Personal Protective Equipment is provided upon hire. Employees are given a safety boot allowance and receive a 100% reimbursement for prescription safety glasses
- Employee Family Assistance Program
- Work culture dedicated to safety, diversity & inclusion, and career growth
- Opportunities to grow your career in a large global company, and mining industry leader
- Online training and career development opportunities
Include to Transform
At Vale, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.
Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.
Accommodation is available throughout our recruitment process for applicants with disabilities. If you require a specific accommodation to enable you participate in our recruitment process, please email us at [email protected] .
Pay Grade: F5T
Apply by: Friday, March 22 nd , 2024
#ValeBaseMetals
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