Location
Vancouver, BC | Canada
Job description
Position Summary
Under the direct supervision of the Manager, Casino Bars, the Beverage Manager, the Manager, F&B Outlet or the Assistant Manager, F&B Outlet, this position is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. This position may serve in a restaurant, buffet operation, on a casino floor, in a b ar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and we lcoming work environment for all team members.
Key Accountabilities
- Greets guests by name wherever possible
- Informs guests of any daily specials
- Explains how various beverages are prepared
- Takes gue st orders and makes recommendations
- Prepares beverages
- Serves guests and checks to ensure satisfaction
- Resolves guests issues or asks management for assistance
- Presents bill upon request and takes payment in the absence of a cashier
- Cleans tables or counters, removes glasses and re-stocks when applicable
- Delivers beverages to hotel rooms as directed when applicable and obtains signature and removes used trays
- Performs opening or closing duti es as required
- Counts cash float at end of shift (if applicable)
- Covers other bartender sections when required
- Exercises good judgment when serving alcoholic beverages according to SIR, Smart Serve or IGB
- Liaises and com municates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and s afety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma; Post Secondary hospitality or hotel education an asset; Bartending c ertificate an asset
- Minimum 1 year bartending experience
- POS experience
- Food Safety Certification
- Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
- Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, o dors, some exposure to verbal abuse, non-traditional work hours
Job tags
Salary
