Assistant Director, Master of International Business
Location
Kingston, ON | Canada
Job description
Assistant Director, Master of International Business
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
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Job Summary
The AD, Master of International Business (MIB) reports to the Director, Master of International Business & Full-Time MBA. The incumbent will assume the primary management and leadership responsibilities as well as ensure the successful day-to-day execution of the MIB program including the completion of complex administrative duties including but not limited to, program scheduling, large-scale event planning, planning and coordinating residential and online class sessions. This position will be based out of Kingston, Ontario.
The AD manages and oversees all operational aspects of the MIB program including the formulation and implementation of program policies and the implementation and development of systems and procedures for the effective running of the program, working closely with other internal stakeholders. The AD will be the main point of contact for students, faculty and service departments within Smith for the MIB program. The incumbent is responsible for managing the admissions process, student progression through the program, general student counseling, assisting in program planning, curriculum, scheduling, course projects and financial planning. Successful execution of these management responsibilities contributes to the admission of excellent candidates to the program, the smooth running of the program and the graduation of students with the best possible preparation for leadership positions in the financial sector. The AD will coordinate with other program management staff to ensure that the program runs successfully. In conjunction with the Program Director and the Marketing & Communications team, the incumbent is responsible for managing the promotion and marketing of the program.
Job Description
KEY RESPONSIBILITIES: - Formalize and implement program policies and procedures. Manage all operational aspects of the program and by leading a team to provide support to faculty and students in program delivery. This includes program management support, course material production, facilities management, human resource management, program budget management, administering major course projects, admissions management and special event management. Ensure quality delivery of special events and manage invitation of guest speakers.
- Manage and participated in a customer-focused team that leverages Program Managers from supporting programs who provide support to program faculty, students and internal Smith departments. Assist in hiring and supervising full-time and casual staff, assisting in the development and delivery of performance reviews, and responsibility for any other performance related issues.
- In the absence of the Director, assume primary leadership role for the program and this includes, but not limited to, handling disciplinary matters, providing guidance to students, delivering unfavourable decisions, etc.
- Assist in the admissions process by working closely with the Application Advisor team to advise, assist, interview and assess potential candidates who are seeking admission into our program. The AD may be required to sit on the Admission Committee in the absence of the Program Director.
- Administer operational functions or processes. This involves the planning and execution of the residential and online classes and other program activities. This also includes participating in short and long-term project planning and implementation while verifying accuracy of outcome, and ensuring that the results meet the departmental standards and needs. Administrative support to senior staff may also be required such as confidential correspondence preparation, scheduling, participation in meetings, and document preparation.
- Act as a liaison between faculty, students and the university community. Track the progress of, and work with, all students to ensure they successfully progress through the program.
- Coordinate and manage all elements of the program experience, this requires a high degree of attention to detail. Elements include working closely with program faculty to ensure that they are scheduled properly, their course material has been communicated clearly and assignment and exam dates have been established. Working closely with external departments within Smith School of Business, act as a liaison to share information to ensure that the overall operation and execution of classes runs effectively. Responsible for the creation, maintenance and accuracy of the program portal, working closely with staff and external departments that provide content to the portal.
- Actively supports a diverse and inclusive learning environment for all students, staff and faculty
- As a member of the senior management team, take an active role in strategic planning by assisting in developing a marketing campaign and materials (both print and web). Responsible for the delivery of all outbound marketing presentations. This may require occasional travel and coordination during the program's marketing season. Coordinate data collection for external surveys for the purpose of rankings and listings. Attend alumni events and represent the MIB program. Act as liaison between Smith School of Business, students, alumni and professional organizations.
- Primary contact for students who may experience academic or personal difficulties. Manage student expectations, primary contact for student executive council to resolve issues and ensure smooth delivery of program. Counsel student executive on sensitive issues pertaining to faculty, administration, or students. The general counselling of students on academic and non-academic issues.
- Professional interaction with all clients, staff and senior administrators, communicating issues in a professional manner, and being an effective and supportive member of the operational team. Ability to work outside the functional team to support all aspects of program delivery and administration when called upon. Supervision of casual staff during onsite residential sessions. Provide guidance to administrative staff that support the assignments, exams and grades functions of the program.
- Undertake other duties or special projects as required in support of the department.
REQUIRED QUALIFICATIONS: - An undergraduate degree is required with five or more years’ experience in an administrative/organizational capacity.
- A Masters in Business Administration (MBA) or a Master’s degree in analytics is considered an asset.
- Experience in a management or supervisory capacity.
- Proven experience in a leadership role.
- Demonstrated experience creating or fostering diverse and inclusive environments
- A sound knowledge of university regulations and policies, and an understanding of the organization and operation of Smith School of Business and/or the Masters programs would be an asset.
- Experience in policy setting and writing.
- Consideration will be given to the equivalent combination of education and experience.
SPECIAL SKILLS:
- Ability to quickly establish credibility with Senior Executive level professionals and academics as a senior level representative of Smith School of Business
- Highly developed and demonstrable customer service orientation and focus.
- Superior communication (both verbal and written) and interpersonal skills are critical. Incumbent interacts with many different individuals in a variety of contexts including staff, students, executive level professionals and senior academics.
- Planning skills to propose new initiatives and to improve efficiency of current service or operation.
- Management skills and ability to motivate and create a positive work environment. Sensitivity to issues affecting performance of staff.
- Advanced administrative skills including the use of applications such as Microsoft Office including Word, Excel, and PowerPoint. Experience with database use and CRM systems, specifically SalesForce, is considered an asset. Familiar with Learning Management Systems (LMS) such as Desire2Learn (D2L) which is currently being used. Must be able to adapt to changing technology and implement new developments to increase productivity.
- Analytical and interpretive skills. Ability to synthesize information from a wide variety of sources. Ability to conceptualize creative plans and workable solutions for dealing with an array of management problems.
- Proven organization and management skills. Demonstrated experience in a management setting with skills in organizing, motivating and directing individuals and teams to achieve objectives. Ability to cope with multiple demands and resolve priority conflicts. Ability to work under time constraints and meet deadlines.
- Incumbent must be objective, fair, impartial, and flexible without compromising standards and established policies.
- Willing to work irregular hours including evenings and weekends.
DECISION MAKING: - In collaboration with program Directors, make decisions regarding work allocation among Program Managers and other staff to ensure the smooth delivery of the program.
- Determine appropriate communication (written or oral) to applicants, students and alumni to provide information, advice or clarification.
- Determine appropriate methods to execute promotional strategies, relations and events.
- Determine appropriate action to handle emergencies in accordance with departmental and university procedures.
- Make decisions on scheduling and implementing curriculum. Includes extensive work with faculty regarding course enhancement and integration.
- With consultation from the Program Director, Director Program Services and Executive Director, Finance and Administration determine how to plan, budget, implement and evaluate the program.
- Responsibility for managing within a budget.
- With the Director and Executive Director, Marketing & Communications, implement, manage and evaluate the promotion and marketing of the program.
- Determine appropriate policies and procedures that fit within the mandate of the program.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected] .
Skills Reference 365829
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