Canada Life Assurance Company
Location
London, ON | Canada
Job description
Description:
Temporary Full Time
We are looking to hire a
Design Strategist. This is expected to be approximately a 1.5 year contract opportunity
Role Description We are looking for a bright, curious, and creative design strategist to help Canada Life enhance the financial, mental, and physical health of Canadians. This is your opportunity to work with a team of researchers, designers, engineers, and other digital specialists to help transform one of Canada’s largest, most trusted companies as part of our Marketing and Experience team
Based in London or Toronto, Ontario, and reporting to the Director, Strategic Initiatives and Innovation, the Design Strategist works with stakeholders across the organization to grow our understanding of pressing business and customer needs. The successful candidate will work closely with cross-functional teams including business partners, designers, researchers, and technical subject matter experts to chart a clear direction for Canada Life’s customer experience ecosystem, bringing our digital vision to life
What you will do - Lead discovery work to understand goals, challenges, opportunities, and constraints affecting new and existing digital initiatives
- Align diverse stakeholders and digital teams around a clear understanding of a problem space and identify clear objectives and outcomes
- Tell compelling stories and clearly articulate ideas and concepts to a variety of stakeholder audiences, building momentum around a cohesive digital vision
- Collaborate with designers, product owners, subject matter experts, and other stakeholders on identifying clear priorities that balance immediate needs against long-term commitments
- Interpret qualitative and quantitative research findings to inform personas, journey maps, user goals or jobs-to-be-done, and other artifacts
- Act as a key point person between lines of business and digital teams, ensuring clear communications from problem identification through implementation of tactics
- Advocate on behalf of an outside-in, omnichannel, and customer-first perspective for Canada Life’s digital ecosystem
- Act as an internal thought leader on matters related to design, strategy, and product management
What you will bring - 3-5 years’ experience working with digital experience teams; experience with user research and user experience is an asset
- 1+ years of experience in previous role(s) where you acted as the lead on developing strategic recommendations and driving their execution
- Superior communication skills, with a talent for synthesizing information into a compelling story, building rapport with stakeholders, and providing honest and constructive feedback
- An ability to build relationships and promote collaboration as part of a cross-functional teams
- A strong background and experience translating between business problems and digital design and delivery teams, with a demonstrated ability to translate business problems and user challenges into a clear strategic vision that aligns cross-functional teams around a clear problem to be solved
- High capacity for big-picture, systems thinking, with a demonstrated ability to understand relationships across complex digital- and non-digital systems and processes
- Comfort with uncertainty and an ability to adapt and respond to new information and research, or changing circumstances
The base salary for this position is between
$61,900- $114,500 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected]
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
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