Technical Service Specialist (Hybrid Remote

Location

Burnaby, BC | Canada

Job description

EnerSys is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• 12 Paid Holidays per year, plus sick time and vacation time
• Full benefit plan including, extended medical, vision and dental 100% paid by the company
• Life Insurance, long term disability and a salary continuance plan.
• Tuition reimbursement plan
• 6% RRSP employer matching program

Compensation Range: 46900-58500

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Learn More About Our Company

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to continue to the realization of service-related sales and service targets

Essential Duties and Responsibilities

• Resolve customer’s technical issues by providing remote product support via phone and email.
• Track and document technical incidents in a Case Management System.
• Act as an advocate for the customer to resolve technical issues.
• Communicate with multiple departments to ensure customer issues resolution and satisfaction.
• Document known technical issues and write knowledgebase articles.
• Develop product-specific eLearning content for a learning management platform.
• Collaborate with Engineering and Product Management for purposes of writing Technical Advisories/Bulletins.
• Participate in department and company meetings such as product failure analysis, customer historical analysis, procedure development, and modifications.
• Take a leadership position when needed.
• Assist with reports and testing equipment, as needed.
• Conduct customer site visits for issue resolution when needed.
• Always follow safe working practices.

Qualifications

Minimum Qualifications

• Understanding of power electronic equipment architecture.
• Knowledge of electronics/electrical fundamentals and ability to read schematic diagrams.
• Working knowledge of system troubleshooting.
• Ability to work with limited direct supervision.
• Ability and willingness to be a team leader.
• Strong verbal, telephone and written communications skills.
• Basic knowledge of Microsoft Office applications and the Internet
• Basic knowledge of DC Power Systems, UPS, Inverters and batteries.
• Diploma/Degree in Electronics and/or Electrical (Technology) program or equivalent.

General Job Requirements

• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Must be able and willing to work overtime.
• This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

Job tags

Salary