Patient Experience Leader
Location
Vancouver, BC | Canada
Job description
The salary range for this position is CAD $44.15/Hr. - CAD $63.47/Hr.
Come work as a Patient Experience Leader with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Patient Experience Leader to join the Experience in Care Team. We are looking for people with experience in patient & family engagement and measurement, program evaluation, and knowledge translation. Apply today to join our team!
As a Patient Experience Leader with Vancouver Coastal Health you will:
- Improve patient experience as a priority and responsibility shared by everyone at VCH. As such, the requirement to continuously partner with patients and their supporters, providers and staff on quality and safety and improvements, is inherent to all aspects of this position.
- Be responsible for developing, co-designing and evaluating partnership opportunities between patients/families and providers and staff (stakeholders) across the organization.
- Work autonomously, independently and with stakeholders to plan and implement regional strategies to ensure active patient and family participation in feedback, patient and family centred care initiatives, service planning, delivery and evaluation.
- Have opportunity for innovation, collaborate with stakeholders, build capacity around partnerships and coordinate existing and new patient and family feedback systems on services, supports and other planning activities.
- Support healthcare professionals in practicing appropriate and effective engagement with patients and family as partners.
- Collaborate on special initiatives, projects and events involving patient and family engagement.
Education & Experience
- Bachelor’s degree (or equivalent) or in a field related to health, business or other relevant discipline.
- A minimum of three (3) years’ recent, related experience within a clinical, patient safety, or quality improvement context involving engaging patients and families or an equivalent combination of education, training and experience.
Knowledge & Abilities
- Demonstrated ability to build cooperative and consultative partnerships with patients, families and partners.
- Strong verbal and written communication skills, as well as excellent facilitation skills to work effectively in a team setting and with a variety of patients, families, healthcare providers and other stakeholders.
- Demonstrated ability to arrange and coordinate surveys, meetings, focus groups etc. to collect quantitative and qualitative data related to patient experience.
- Demonstrated knowledge of current advanced word processing, graphics presentation, and spreadsheet computer applications to prepare reports and presentations.
- Physical ability to perform the duties of the position.
As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.
Why Join Vancouver Coastal Health (VCH): VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff
Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.
Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the
Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.
Job tags
Salary
$44.15 - $63.47 per hour