Supervisor - Front of House

Location

Victoria, BC | Canada

Job description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision by delivering a thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

We are looking for a Front of House Supervisor to join our team in the Hillside store.

Main Duties/Responsibilities:

• Supervise the Customer Service Associates during their shift;

• Opening, closing and cash-out duties;

• May assist with training of new associates;

• Ensure an excellent customer experience;

• Assist and educate customers with exceptional product knowledge;

• Ensure compliance to store standards and regulatory requirements;

• Implement programs and initiatives as directed by Head Office;

• Other duties as required.

Qualification and Skills:

• Strong customer service skills; 2+ years

• Working knowledge of POS systems, Word, and Excel

• Strong communication skills, time management, and problem-solving skills

• Works well in a high volume retail environment

• Able to perform independently as well as a team member

• Strong cannabis knowledge and passion required

• BC Selling it Right Certificate

Terms of Employment:

• Able to work a variety of night/weekend shifts when required

• Must be willing to cover shifts on short notice.

• Reports to: Store Manager/Assistant Manager FOH

• Medical & Dental benefits after successful completion of the probationary period

Job tags

Salary