Alberta Health Services
Location
Fort McMurray, AB | Canada
Job description
Reporting to the Manager of Staffing Service Centre (SSC), this Scheduler provides vital support to multiple programs within the North Zone. The Scheduler uses the Environment for Scheduling Personnel (ESP) staff scheduling application proficiently and works within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines in a busy, high-pressure environment. Attention to detail will be crucial as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Leveraging accomplished, technical and interpersonal communication skills you will enjoy providing outstanding customer service to valued clients, in a fast-paced environment while adapting to frequent interruptions and shifting priorities. Your expertise will also be used to assist in the training and orientation of new staff. Your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Understanding these responsibilities, the ideal candidate will focus on developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient focused mindset. In addition to a competitive rate of pay, AHS currently has a Fort McMurray Allowance in place to an annual maximum of $12,480. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Some post-secondary education.
Additional Required Qualifications:Knowledge and operation of Microsoft Outlook, Word and Excel. Ability to participate and complete a 6-week training course.
Preferred Qualifications:Current experience working in an AHS centralized ESP Staffing Service Center. 1 year scheduling experience. 3 years of experience in a customer service environment. Timekeeping/payroll experience. Call Center experience. Knowledge of the applicable collective agreements and pay codes. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (Kronos, ESP, ASC).
Job tags
Salary
$12.48k per year
