Location
Vancouver, BC | Canada
Job description
Do you have a knack for leading and developing high-performing IT support teams? We are seeking an experienced IT Support Manager to join our organization. As an IT Support Manager, you will be responsible for overseeing the day-to-day operations of the IT support team, ensuring timely resolution of technical issues and exceptional customer service. Your leadership skills and technical expertise will be essential in driving team performance and delivering IT support excellence. If you have a passion for leadership and a commitment to customer satisfaction, we want to hear from you!
Key Responsibilities:
- Manage and mentor a team of IT support specialists, including hiring, training, and performance management.
- Prioritize and delegate support tickets and requests to ensure timely resolution.
- Develop and implement IT support policies, procedures, and best practices.
- Monitor and analyze support metrics and KPIs to identify trends and areas for improvement.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
Requirements:
- Bachelor's degree in Information Technology, Business Administration, or related field.
- Proven experience in IT support management, with expertise in team leadership and technical support.
- Strong understanding of ITIL principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and manage competing priorities.
Job tags
Salary
