Service Coordinator

Location

Toronto, ON | Canada

Job description

We are hiring a Full-time Service Coordinator in Toronto 

Responsible for the efficient and effective scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff and other administrative staff. All activities are conducted within the policies, procedures and standards of confidentiality of SE Health.

Ideal candidate has to be available for mandatory training of 3 weeks (Flexible hours) to start with

POSITION RESPONSIBILITIES:

• Provide schedule planning support to health care team

• Appropriately schedule staff to ensure continuity of care in the provision of service delivery

• Update and maintain an electronic client database

• File and maintain client records

• Perform data entry of all relevant client, employee and billing information

• Respond to all caller inquiries with efficiency and appropriate urgency

• Provide support to billing activities

• Generate and distribute various scheduling and billing reports

• Investigate and follow up in errors/discrepancies in services ordered or provided.

• Other office administrative duties as assigned.

QUALIFICATIONS:

• Relevant post-secondary education

• MS Office computer skills at an intermediate level

• Experience with management of multiple databases

• Courses in medical administration or health care training are preferred

POSITION REQUIREMENTS:

• Intermediate data entry/keyboarding skills

• Must be available days, evenings and weekends

• Intermediate data entry/keyboarding skills

• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Bilingual in French and English is an asset
• Basic computer skills in MS Word and MS Excel are preferred

About us:

SE Health (Saint Elizabeth Health Care) is a social enterprise applying our knowledge, vision and drive to forever impact how people live and age at home, today and into the future. As a not-for-profit organization with Canadian roots and 110 years of expertise, we bring quality excellence and innovation to home care, senior’s lifestyle and family caregiving. Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totalling 50 million in the last decade alone. In 2019 we were honoured to be recognized by Forbes as one of Canada's Best Employers. 

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19 Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition at [email protected] at your earliest convenience.

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Salary