Hospitality Supervisor (Part Time)
Location
Ottawa, ON | Canada
Job description
Scope of Work
The Supervisor, Hospitality Sales & Service provides shift supervision and support to serving staff, in all hospitality areas; this may include shifts in the Fieldhouse Restaurant, the Sundeck Patio, the Central Lounge, Café RA and special events, as scheduled. This non-unionized position will collaborate with Hospitality Management and RA Senior Executive Team.
Duties and Responsibilities
- Ensures hospitality service standards are maintained.
- Ensures staff follows proper procedures for cleaning and food safety.
- Assists with planning and executing special events.
- Communicates regularly with kitchen staff during shift to ensure fast efficient processing
- Ensures staff completes all on-shift duties
- Ensures all cash handling and inventory procedures are adhered to.
- Resolves minor concerns while on duty using tact and judgement.
- Reports any member and customer concerns to management when necessary
- Ensure all liquor license regulations are strictly adhered to.
- Other duties as assigned by their supervisor, senior management and/or the RA Senior Team.
People Leadership Responsibilities- Provide direction to staff so as to provide fast, efficient customer service
- Quickly become familiar with and comply with key elements of the Collection Bargaining Agreement (CBA) and Employment Standard Act (ESA) and RA employee policies
- Bring forward any personnel and/or union concerns to direct supervisor or management for action.
- Verify staff complement is present and ready to serve prior to shift. Monitors staffing levels on shift.
- Ensure each staff is in proper uniform, and that personal hygiene standards are respected, and that staff personal effects are stored.
- Provides shift report to direct supervisor or management using template provide
- Observe (and assist when needed) staff interaction with guests, to ensure proper protocols are followed
- Ensures staff uses proper time keeping methods.
Job Requirements:- A minimum of one-year experience in a licensed restaurant.
- Flexibility to be able to work day, evening, and weekend shifts as required
- Strong customer service, communication and organizational skills.
- Valid Certificates in Food Safety, WHMIS, First Aid / CPR and Smart Serve.
- Smart Serve Certificate must be carried while on duty.
- Able to lift and/or carry up to 20 kg.
- Prolonged periods of standing and walking
Education:- High school diploma.
- A diploma or certificate in Hotel/Restaurant management or related discipline or experience in the field considered an asset.
Skills required:- When required, the ability to work both independently or collaboratively as part of a team
- Ability to problem solve
- Flexible and proactive in taking on assignments and responsibilities.
- Strong communication skills with a keen understanding of team concepts.
- Customer service driven.
- Ability to work with Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
- Proficiency in working with POS systems. Experience with Visual Touch an asset.
- Proficiency in both official languages an asset
Job tags
Salary
