Customer Service Representative - Fort McMurray

Location

Fort McMurray, AB | Canada

Job description

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.

Opening available at the following branch location:

• 100 SNOWBIRD WAY FORT MCMURRAY, AB T9H 0G3

This is a full time position that pays $18.75 / hour 

We offer: 

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule A:

• Monday-Friday: 8:00am-5:00pm
• Saturday-Sunday: 9:30am-5:30pm 

Schedule B: 

• Monday-Friday: 1:00pm-10:00pm 
• Saturday-Sunday: 1:00pm-10:00pm 

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services 

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must have a valid Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

• Must be authorized to work in Canada and not require work authoriz ation sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work the following schedule(s):

  Schedule A:

  • Monday-Friday: 8:00am-5:00pm
  • Saturday-Sunday: 9:30am-5:30pm 

  Schedule B: 

  • Monday-Friday: 1:00pm-10:00pm 
  • Saturday-Sunday: 1:00pm-10:00pm 

Job tags

Salary

$18.75 per hour