Licensing Unit Clerk

Location

Winnipeg, MB | Canada

Job description

Overview

As the Licensing Unit Clerk, you are responsible for processing driver’s licence closeouts, identifying and reporting inconsistencies and errors made by brokers and service centre representatives related to issuing Manitoba driver’s licences, determining the authenticity of surrendered driver’s licences, and responding to enquiries from internal and external customers.

Responsibilities

• Processes daily close-outs from Canadian and other jurisdictions.
• Refers files to Basic Autopac Special Services (BASS) or Identity Verification and Data Integrity (IVDI) when required.
• Confirms that licence documents have been scanned in accordance with departmental procedures.
• Confirms that the correct licence class was issued in accordance with departmental procedures.
• Notifies brokers and service centre representatives (SCR) of errors.
• Determines the authenticity of surrendered driver’s licences using working knowledge and reference materials. This may result in the licence not being accepted for exchange.
• Processes returned photo cards, verifies customer address information and either resends the photo card to the customer or destroys it
• Receives and distributes mail.
• Coordinates messenger and shipping services.
• Monitors the Licensing Unit inbox, coordinates incoming work, and adds work tasks to SharePoint.
• Prepares outgoing letters and correspondence as needed.
• Processes customer enquiries and requests from internal frontline departments and external agencies.

Qualifications

• High school diploma or equivalent.
• Two years of experience in an office environment with one year of customer service experience.
• Good communication skills with the ability to present information effectively to various audiences.
• Good customer service skills with the ability to maintain a professional balance between customer and organizational needs.
• Working knowledge of MS Office including Word, Excel, Outlook, and SharePoint.
• Knowledge of the Criminal Code of Canada, Highway Traffic Act, Drivers and Vehicles Act, Manitoba Public Insurance Corporation Act and related regulations.
• Successful candidates must complete IWS training and become certified.
• Visual acuity must be correctable to 20/20 with lenses and be free of colour blindness.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

Job tags

Salary