Systems Navigator, Newcomer Clinic

Location

London, ON | Canada

Job description

COME WORK WITH US!

The Systems Navigator provides intake services for new clients, and provides a comprehensive assessment of their strengths, capacities and needs, based on the social determinants of health. They will assist clients in navigating the broader health care system while also establishing and maintaining a strong relationship with community partners. This position offers a unique opportunity to make a difference in the lives of newcomers and refugees, and those significantly marginalized by poverty, addiction, mental health, and housing issues. This role will work with our newcomer clinic, supporting newcomers to Canada along the continuum of care within a health promotion framework and liaising with interdisciplinary team members and external care providers to facilitate the best plan of care for clients.

WHAT’S IN IT FOR YOU?

• 100% employer-paid health and dental benefits
• A Psychologically Safe and Inclusive Workplace
• Healthcare of Ontario Pension Plan (HOOPP)
• Paid sick and emergency time
• Paid vacation starting at 3 weeks and increasing to 6 weeks
• Paid time to promote mental well-being

REQUIRED QUALIFICATIONS

• Post-secondary education in social services or related health care discipline
• Minimum 3 years of experience in community, health and/or social services working with highly vulnerable people
• Ability to assess and evaluate a client’s health and social needs, as expressed by the client
• Experience in fostering and maintaining strong relationships with community partners
• Extensive knowledge of community-based services and resources
• Knowledge of trauma and violence-informed care and experience working with individuals experiencing trauma
• Understanding of and commitment to health equity
• Awareness and understanding of the social determinants of health
• Ability to work with marginalized people of diverse backgrounds with an inclusive and anti-oppressive lens

PREFERRED SKILLS

• Excellent communication skills, both verbal and written
• Strong organizational and time management skills
• Ability to prioritize competing demands
• Strong computer skills, including the use of MS Office Products and Electronic Medical Records (Telus Practice Solutions Suite currently in use)
• French and other language skills are considered an asset in supporting the communities we serve

Submissions will be accepted until end of day March 20, 2024.

The Health Centre is committed to hiring staff that reflect the diversity of the clients and community that we serve. Should you require an accommodation in making an application, please contact our office. We thank all applicants for their interest, only those selected will be contacted.

Due to the vulnerability of our client populations it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources.

ABOUT US

For more than 30 years, the London InterCommunity Health Centre has provided health and social services to those who experience barriers to care including poverty, homelessness, language or culture, and complex and/or chronic health conditions including mental health and addictions.

Today, with four busy clinics in three of London’s most under-served regions, the organization is viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development and the advancement of partnerships that improve access to vital services for people who are at the margins in our community.

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Salary