Administrative Officer (6-month Term)

Location

Fredericton, NB | Canada

Job description

Description:

Reporting to the Manager of the Tourism & Events Division, the incumbent will promote, sell and develop the City of Fredericton as a tourism destination. Ability to multi-task with an attention to detail is essential.

The incumbent will primarily be working in a team environment however they will also be required to exercise independent judgement, initiative and creativity, and be able to deal effectively with the public and the tourism industry in a professional, courteous and tactful manner. Irregular hours, travel and overtime are required on occasion.

Position Specifications

• Daily Management of telephone, e-mail, social media messaging and walk-in requests for information as required
• Assisting visitors and the public, in general, with a commitment to excellent customer service
• Long and short form copywriting as it relates to the digital space, including web copy
• Overseeing the Fredericton Visitor Information Centre. This includes but not limited to the scheduling, supervising of staff, organizing and delivering training, working with industry, as well as welcoming and trip planning for visitors;
• Work also involves identifying, coordinating and assisting with tourism initiatives
• Performing related duties as assigned

Education and Experience :

• Graduation from University or post-secondary institution in marketing, business administration, arts or tourism.
• Experience in tourism-based sales and promotions and/or tourism-based customer service.

Knowledge and Desired Skills:

• Strong customer service skills.
• Ability to multi-task and working with a fast-paced environment.
• The ability to communicate in both official languages (verbal & written) is strongly desired.
• Ability to identify issues or problems and develop strategies, ideas, and opportunities for resolution.
• Well-developed and concise oral and written communication and interpersonal skills.
• Ability to effectively contribute to the establishment, maintenance and success of work teams focused upon achieving individual, team and departmental goals.
• A thorough knowledge of modern office practices, procedures, methods, and equipment.
• Proficient in the use of Microsoft Office (Word, PowerPoint, Outlook, and Excel).
• The incumbent must possess the ability to plan, coordinate, implement, and evaluate projects; the ability to interpret and analyze proposals and statistical reports and the ability to project a professional image.
• Valid Class V Driver’s License.

Interested individuals may apply in writing by 4:30 pm on March 21, 2024.

Only those candidates chosen for an interview will be contacted.

Job tags

Salary