Customer Service Associate
Location
Kamloops, BC | Canada
Job description
Posted
16-Feb-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Kamloops - British Columbia - Canada
JOB SUMMARY
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information
Contacts customer for additional information and communicating the steps in the work order process
Runs, reviews, and distributes various customer service reports as necessary
May generate and dispatch service request work orders for completion by vendors
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures
Provides informal assistance such as technical guidance and/or training to co-workers
Other duties may be assigned
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve
problems in standard situations. Requires basic analytical skills
OTHER SKILLS and/or ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM
SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Customer Service Associate position is between $53,910 annually and $59,900 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Job tags
Salary
