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Location

Montréal, QC | Canada

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Job description

Account Manager - $70-80k Base Salary. $120-135k OTE CAD + Benefits - Montreal, Quebec (Hybrid-working)

The Role

Can you effectively communicate the value of products/services to clients? Are you fluent in both English and French? If so, we have an exciting opportunity for you.

As an Account Manager, your primary responsibility is to cultivate and maintain strong relationships with clients, ensuring their needs are understood and met while also maximizing revenue opportunities for the company. Reporting to the Sales Director, you will serve as the main point of contact between the company and its clients, acting as a liaison to address inquiries, concerns, and requests promptly and professionally. While a portion of the role is focused on renewing existing clients, you will also be responsible for selling to other teams within our client base and identifying potential new clients.

Key Responsibilities:

• Understand client goals and align company products/services to meet their needs.
• Act as the primary point of contact, addressing inquiries and concerns promptly.
• Create and implement account-specific strategies to enhance client satisfaction.
• Collaborate with clients to set and review goals and objectives regularly.
• Gain a deep understanding of company products/services to effectively communicate their value.
• Stay updated on industry trends and competitor offerings.
• Identify upsell and cross-sell opportunities within existing client accounts.
• Develop and present proposals for additional products/services.
• Provide regular updates, address concerns, and gather feedback from clients.
• Ensure clients are informed about new products, features, or changes.
• Address and resolve any issues or disputes that may arise promptly.
• Maintain accurate records of client interactions and sales activities.
• Prepare reports on account status, revenue, and forecasts.
• Work closely with internal teams to ensure a seamless client experience.
• Require travel to meet with clients or attend industry events.
• Pipeline generation with both existing and new clients.

The Company

Lumi is a global B2B brand, and the leading digital platform facilitating in-room, hybrid and virtual Capital Market Meetings including AGMs and Investor Relations meetings for the world's largest corporations and membership organisations. It is the only platform that digitises the entire lifecycle of a Capital Market Meeting in a single solution, that enables sophisticated meeting facilitation before, during and after the live meeting.

With offices in 13 countries, and the industry undergoing significant change, this is an exciting time to be joining our business.

The Benefits

• Cell Phone and company credit card.
• Health Insurance and medical care.
• There is a 3-month probation period, and benefits kick in after that.

The Person

• Must be bilingual (French and English).
• Bachelor's degree in business, marketing, or a related field.
• Proven experience in account management or sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficiency in CRM software and office productivity tools.
• A customer-focused and proactive approach to work.

If you're ready to take on the challenge of being an integral part of our team and making a significant impact in the realm of Capital Market Meetings, we encourage you to apply now!

#ecruit

Requirements:

• Work Permit

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Job tags

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Salary