Service Shop Supervisor

Location

Saint John, NB | Canada

Job description

Are you looking to join an award-winning organization with a competitive compensation and benefits package? Source Atlantic is an innovative and industry leading distribution and service company passionate about delivering value and exceptional service to customers in Canada and beyond. We are proud to be distinguished as one of Canada's Best Managed Companies since 2017.

A vital strength within Source Atlantic is its team of dedicated, honest, and customer-oriented employees. A willingness to improve and achieve are evident throughout the company because of focus on value added services for our customers, technological advances, and employee training.

We are currently seeking a strong candidate to represent Source Atlantic Saint John, New Brunswick, as a:

Service Shop Supervisor

In this role you will be accountable/responsible for ensuring all service order requirements are addressed in a timely, efficient and effective manner. Supervise all in house technicians to ensure to maximize efficiency while maintaining a safe work environment.

Main Responsibilities:

• Responsible for day-to-day support of the Service Department
• Planning/scheduling and prioritizing jobs for technician, working hand in hand with the technicians, troubleshooting, organizing, managing customer demands all while supervising a team of highly specialized Service Technicians.
• Liaison between customers and service operations. Maintain an open, working relationship with the customer during the repair process.
• Communicate work in progress and updates to team and management.
• Assign, co-ordinate and review the technical work of the service team to ensure repairs are completed in an efficient manner.
• Collaborate with other department and quality manager to identify and improve the procedures and efficiency of the shop.
• Maintain a 5S environment.
• Ensure all company policies are followed through the repair process and meeting any, and all customer requests. Ensure our ISO policy is followed throughout all repairs.
• Execute initiatives to maintain a safe and organized work environment and to improve on shop productivity.
• The successful candidate will be expected to participate in the On Call rotation.
• Our facility is a 24/7 operation, overtime to be expected

The ideal candidate possesses:

• Minimum 5yrs in supervisory/leadership role
• Red Seal Millwright or industrial electrical would be considered an asset.
• Excellent written and verbal communication skills
• An affinity for technical and industrial applications
• Detail-oriented skills with sound decision-making abilities
• High attention to detail, adaptable to high paced environment
• Energy, Enthusiasm and Collaborator
• Knowledge of ISO 9001:2008 is an asset

In return for the above, Source Atlantic offers a permanent full-time position in a great working environment, proven team, and a competitive compensation package with benefits, retirement planning, and more.

If you are interested in this opportunity, please forward a resume by clicking " Apply Online Now ".

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Job tags

Salary