Provide comprehensive oversight and management of all hotel departments and operations, including guest relations, front desk, sales, housekeeping, maintenance, stakeholder management, and staff development.
Lead all human resource functions such as recruitment, training, scheduling, coaching, supervision, payroll, and performance management.
Conduct regular management meetings to address operational matters, sales targets, Medallia feedback, and action plans.
Foster a culture of teamwork across all departments, ensuring coordination and alignment focused on enhancing guest experience and service quality.
Implement and uphold guest service standards of excellence, maintaining a strong presence with front-line staff on a daily basis.
Manage guest relationship management and promptly address guest complaints and issues through various communication channels.
Prepare budgets, monitor financials, and strive to maximize revenues while optimizing costs.
Collaborate with external vendors and suppliers to negotiate favorable terms for products and services as required.
Develop and maintain external stakeholder relationships, representing the hotel at community business and tourism events to enhance its public image.
Ensure adherence to operational policies, procedures, and regulatory requirements, striving for continuous improvement and quality standards.
Conduct property inspections to ensure compliance with licensing laws, health and safety regulations, and brand standards.
Oversee IT requirements, ensuring infrastructure is maintained and meets brand and guest expectations.
Report to and collaborate closely with the ownership group to contribute to the organization's vision, strategy, and values, ensuring sustained growth and competitiveness.
Be available on-call and willing to work evenings and weekends as required based on business volumes and events.
Requirements
Degree in Hotel/Restaurant Management, Business, or equivalent combination of education and experience.
Minimum of five years of hotel management or supervisory experience, with at least three years of General Manager experience in a hotel setting.
Knowledge of local competition and industry trends.
Strong leadership skills and professional demeanor.
Demonstrated ability to develop and achieve financial plans.
Proficiency in motivating and leading employees while holding them accountable.
Excellent interpersonal, written, and verbal communication skills.
Strong decision-making and analytical abilities.
Familiarity with various computer software applications.
Flexibility to work a schedule that includes weekends, holidays, and on-call availability.
Experience working in a union environment is an asset.
Fluent in both French and English.
Currently residing in, or willing to relocate to, the Ottawa-Gatineau region.
