Location
North York, ON | Canada
Job description
This is a contract position for a Systems Analyst for our public sector client.
Work location: North York
Duration: Fifteen Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)
Advantages
Good compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites:
· Avaya Aura and softphone front end
· PBX, Analog Trunking
· Automatic Call Distribution
· Voice Over IP (VOIP)
· Data Networks
· Session Initiation Protocol
· Session Border Controller (SBC)
· Servers (Linux, Windows, AD, VM’s)
Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards:
· Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)
· Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)
· Skillset using Avaya Communication Manager
· Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology
· Perform analysis, design, configuration, and implementation support for our platform
· Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation
· Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)
· Develop required technical and test documentation and Document all results in appropriate repositories
· Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing
· Support development coding best practices, standards and frameworks for implementation by junior team members
· Lead solution design and implementation of the monitoring solution for telephony
· Work with new network project to coordinate telephony implementation readiness
Needs to have:
· Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)
· Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)
· Skillset using Avaya Communication Manager
Nice to have:
· Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group
· Familiarity with SQL, linux ,windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
· Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911
Qualifications
· Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
· Avaya R10: experience with deployment
· Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)
· Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)
· Skillset using Avaya Communication Manager
Nice to have:
· Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group
· Familiarity with SQL, linux ,windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
· Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to
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