Hyatt
Location
Vancouver, BC | Canada
Job description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
Hyatt Regency Vancouver is seeking a dedicated, professional, detail-oriented individual to join our team as an Executive Assistant to the General Manager.
The Executive Assistant plays a critical role in assisting the General Manager and Director of Operations in confidential and high-level administrative support. This role is required to be onsite and must be flexible with the occasional early or late shift.
Salary range: $57,000 - $60,000 per year
Responsibilities include but not limited to:
· Assisting the General Manager and Director of Operations with administrative tasks while maintaining strict confidentiality
· Answering all incoming calls to the Executive Office
· Managing calendars, travel schedules/itineraries and appointments as required
· Responsible for generating specific Executive reports as assigned by the General Manager and Director of Operations
· Organizing and administering non-disclosure agreements and other documents
· Assisting General Manager and Director of Operations with key projects related to hotel operations as assigned
· Corresponding with guests, VIPs, and World of Hyatt members with their inquiries and requests from pre-arrival or during the stay.
· Handling VIP reservations, welcome amenities, and scheduling meet and greets as required
· Maintaining positive relationships with all guests/clients
· Updating guest profile notes and traces for future arrivals of returning guests.
· Maintaining a complete knowledge at all times of:
o All hotel features/services, hours of operation
o All room types, numbers, layout, décor, appointments and location
o All room rates, special packages and promotions
o World of Hyatt (Loyalty program)
· Delivering superior guest service to guests that contact the Executive office, either in-person or by phone, and ensuring appropriate follow up and resolution to all inquiries and concerns
· Attending meetings to take minutes and distribute as needed
· Receiving and reading daily mail, paying special attention to items requiring immediate attention. Prepare outgoing mail and special mailings as assigned
· Maintaining and organizing all files and records up to date
· Planning and scheduling meetings and appointments
· Managing projects and conducting research
· Preparing and editing correspondences, reports, and presentations
· Assisting Operations teams with variety of ad hoc projects
· Gatekeeper for all incoming and outgoing gift certificates on trade outs and barters
· May be required to assist other administrative staff in the performance of their duties from time to time
Being part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best .
In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), s k w x wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.
We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Qualifications
· Minimum 2 years’ experience in an administrative support position
· Hospitality experience is an asset
· Post-Secondary certificate or diploma
· Proficient in Microsoft Office
· Hotel property management system experience is an asset
· Experience with project management pertaining to scheduling events, coordinating calendars and communication strategies is preferred
· Strong collaborative and relationship-building skills with cross functional teams internally along with external third parties
· Consistency in follow through, accountability and managing workload in the team
· Ability to work in a team, delegate and take direction
· Strong organizational and multitasking skills, have an attention to detail, ability to meet or exceed deadlines, to self-prioritize and to work independently
· Ability to complete assignments and manage communications within strict confidentiality guidelines
· Work ethically with honesty and personal integrity
· Proven pro-active and entrepreneurial astuteness
· Strong verbal and written communication skills
Job tags
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