Department Supervisor - Operations & Customer Service (Bilingual)

Location

Gatineau, QC | Canada

Job description

Full-Time Position, Salary starting at 22.50$/H

Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond selling a flower or selecting the right nail. It's about making a difference in our customers' lives and in their homes. If you love helping others and thrive in a diverse, collaborative, team environment, then you too can unleash your inner orange and build a rewarding career at The Home Depot Canada.

Position Purpose:

Department Supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product knowledge and the ability to lead and develop others.

Major Tasks & Responsibilities:

· Supervise the work activities of Associates within his/her area

· Communicate store objectives to Associates using the appropriate programs and tools

· Train and develop Associates within the work team, through the management of training calendar and curriculum

· Engage in coaching for the development of Associates

· Participate in the interview process for hiring of new Associates and partner with store management on recommendations

· Provide input into appropriate discipline decisions related to Associates

· Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area

· May be asked to represent the store as a key carrying/manager-on-duty (e.g., opening and closing store, signing for deliveries and price reductions, handling store level complaints in person or over phone).

· Drive sales, maintain profitability, identify sales trends, gaps and analysis and provide innovative solutions

• Ability to work a flexible shifts, including evenings and weekends
• Detailed oriented
• Proficiency with computers
• Excellent communication and customer service skills
• Excellent decision making ability and problem solving skills
• 1 to 3 years' experience as a supervisor
• Trade experience is an asset

Job tags

Salary

$22.5 per hour